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    The installer failed to detect an Intel(R) RealSense 3D camera on this system.

    david.collins

      I purchased and received a RealSense R200 3D camera two days ago (Monday 13th of Feb).

       

      Prior to that I had been checking out a friend's R200 camera.  His camera was recognized by my Lenovo W530 laptop (running Windows 10) without issue.  I was able to install the Depth Camera Manager R200 and his camera worked just fine.

       

      I now attach my newly acquired R200 camera to the same USB 3.0 port and the Depth Camera Manager does not recognize the camera.  When I unplug or plug in my newly acquired R200 camera, a green light momentarily flashes on the camera and the previously installed software momentarily recognizes the camera, but then the recognition quickly disappears.

       

      I have since uninstalled the software associated with the R200.  However, when attempting to reinstall the R200 software using intel_rs_dcm_r200_2.1.27.2853, I get the following (3 line) message:

       

      Intel(R) RealSense Depth Camera Manager R200

      Prerequisite Issues Summary

       

      ! The installer failed to detect an Intel(R) RealSense 3D camera on this system.  The installation was terminated.

       

      By the way:

      Device Manager lists under Imaging devices:

           Integrated Camera

           Intel(R) RealSense(TM) 3D Camera (R200) Left-Right

           Intel(R) RealSense(TM) 3D Camera (R200) RGB

           USB Video Device

       

      Please advise.

        • 1. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
          MartyG

          Have you tried the trouble-shooting guide posted at the top of the forum's front page?

           

          Troubleshooting Connectivity or Power Issues with Intel® RealSense™ Cameras

           

          If the information in that link does not help to solve your problem, please comment here again and we can try to work through your problem.  Thanks!

          • 2. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
            david.collins

            Yes, I did all of the (relevant) things contained the trouble shooting guide.  None of it helped. 

             

            Perhaps, I should repeat some relevant points from my first message that may have gotten missed in your initial read:

            • I had used a friend's R200 camera on this very same computer.
            • I had used a friend's R200 camera plugged into the very same USB 3.0 port

             

            Your trouble shooting guide:

            1. Yes, it meets the requirements (remember, my friend's R200 worked while connected to my computer)
            2. Yes, it was plugged into a powered USB 3.0 port (the very same port I plugged my friend's R200 into)
            3. Yes, downloaded and ran.  All chipsets are up to date (again, my friend's R200 worked on my computer)
            4. I don't have an external USB 3.0 hub (but my friend's R200 worked here nonetheless)
            5. Following those steps: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) doesn't have a "Power Management" tab (but my friend's R200 worked here anyways)
              • I disabled every power saving box within a USB Root Hub (x3) and a Generic USB Hub (x2) that had a Power Management tab.

             

            Why would another R200 work on my computer, but not this newly acquired one?

             

            Thanks!

             

             

            • 3. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
              MartyG

              It may depend on how old your friend's R200 camera is.  There have been two versions of the R200's circuit board, the original one and a smaller version.  I do not know if they changed the board in the developer kit version with a casing (the revised version was designed for smartphones), but if it was changed, that might account for why one worked and the other has problems.

               

              http://notebookitalia.it/images/stories/intel_realsense_3d_camera_2014/intel_realsense_3d_camera.jpg

               

              As a next step, I recommend typing 'camera explorer' into the text box on the bottom of your Windows screen (next to the button where you shut down) to find the Camera Explorer application.  Please open it and see if your R200 is listed in it.  If it is, please click on the listing and see if you can use the tool to test the functions of your camera.  Thanks!

              • 4. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                david.collins

                Thanks Marty,

                 

                I appreciate the comments about different boards.  Our camera's look almost identical.

                 

                His camera:

                Order #:   CLK00209389

                Order Date:  September 9, 2015

                 

                Yes, I search my computer through file explorer for "Camera Explorer."  Nothing regarding the R200 showed.  The only file was my owners manual for the Lenovo W530.

                 

                What do you suggest next?  Thanks!

                • 5. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                  MartyG

                  I remembered a somewhat similar case where one R200 worked with the Unity game creation engine and the other did not.  In that case, the user solved the problem by doing a forced update of their camera's firmware (which is normally installed during the DCM installation process).

                   

                  How to force update the RealSense R200 firmware · GitHub

                   

                  As this is the only time I have heard of a forced update being done of the R200 firmware, I would not be my first recommendation simply because there are not enough documented cases of it to verify what the results may be.

                   

                  I am somewhat encouraged though that in another post I found, Intel support staffer Colleen Culbertson - who was the main support person on the previous RealSense forums -  recommended the same firmware command-line update method that is listed in that article (except without the 'force' extension on the end of the filename).

                   

                  You can access the command line interface by going to the text box at the bottom of your Windows scree, beside the button where you shut down, and typing 'command' into it.

                   

                  Somebody else got their R200 working in Windows 10 with the following process:

                   

                  – uninstalling SDK

                  – uninstalling DCM

                  – uninstalling all three R200 drivers in the DeviceManager

                  – unplug the R200

                  – reboot

                  – reopen the DCM installation

                  – plug the R200

                  – continue and finish DCM installation

                  – install SDK (complete install)

                  • 6. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                    david.collins

                    I completed the following steps:

                     

                    – uninstalling SDK

                    – uninstalling DCM

                    – uninstalling all three R200 drivers in the DeviceManager

                    – unplug the R200

                    – reboot

                    – reopen the DCM installation

                    – plug the R200

                    – continue and ...

                     

                    I get the same (3 line) message as before:

                     

                    Intel(R) RealSense Depth Camera Manager R200

                    Prerequisite Issues Summary

                     

                    ! The installer failed to detect an Intel(R) RealSense 3D camera on this system.  The installation was terminated.

                     

                    Then I attempted to update the firmware at the command prompt:

                    C:\\ProgramData\Intel\Installer\rs_sdk_2014/cache\4504d8e1-6929-11e6-843d-2c44fd873b55\plugins\FWUpdateR200\Bin

                    ... and ran a 1.6kb: FWUpdateR200.exe

                    ... and got the following error message:

                    Invalid firmware file: .. /Data/DSFirmware/DS4_Firmware.ihex

                     

                    Well, Marty, what next?

                    • 7. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                      MartyG

                      If:

                       

                      (a)  you have tried everything in the troubleshooting guide including updating chipset drivers and it does not work, and

                      (b) updating the firmware with the command line does not work;

                      (c) you have tried a powered hub without success;

                      (d) another R200 works on your computer without problems;

                      and (e) the camera does not even show in the Camera Explorer application;

                       

                      then you are likely heading towards the point where returning the camera to Intel to get a replacement camera may be the final remaining option.

                      • 8. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                        Saeryn

                        Sorry to jump in but you mentioned forcing the firmware - is there a method to do that for the F200 (Creative VF0800)?  I know it is working, just need to know it's at the latest.
                        Details at other thread: [RealSense Communities]

                        • 9. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                          david.collins

                          Marty,

                           

                          Please read each question carefully; there is a lot of information in each numbered item.  If you would respond to each question individually that would be appreciated.

                           

                          (1) This camera worked on my friend's Surface (running Windows 10).  I was able to swap out his camera/cord for my camera/cord several times.  His surface recognized our cameras each time the respective cords were plugged into the same UBS 3.0 port.  This test was done in the facial recognition app.  This appears to indicate that the R200 is working properly.

                           

                          (2) I was able to connect my R200 to my wife's HP Elitebook with no problem.  HOWEVER, when in Camera Explorer, any attempt to change the resolution in Color Stream or resolution in Depth Stream caused the picture to stop and an error to persist until the camera was unplugged/replugged back into a USB 3.0 port and the app shutdown and restarted.  This appears to indicate that the R200 is NOT working properly.

                           

                          (3) In both my friend's Surface and my wife's Elitebook, under Imaging Devices, the respective Device Managers listed:

                               Intel(R) RealSense(TM) 3D Camera (R200) Depth

                               Intel(R) RealSense(TM) 3D Camera (R200) Left-Right

                               Intel(R) RealSense(TM) 3D Camera (R200) RGB

                          HOWEVER, the Device Manager (under Imaging Devices) in my Lenovo W530 showed:

                               Intel(R) RealSense(TM) 3D Camera (R200) Left-Right

                               Intel(R) RealSense(TM) 3D Camera (R200) RGB

                          WHY, is the Intel(R) RealSense(TM) 3D Camera (R200) Depth not appearing in my Lenovo W530?

                           

                          (4) After installing the SDK on my Lenovo W530 using my friend's R200 (before I bought my own R200), only 6 apps appeared in the SDK sample browser and they were all "beginner" apps.  On my friend's Surface, the SDK lists 13 apps. 

                          What is the reason for that difference?

                          For instance, the Facial Recognition App appears among the 13 apps, but was not available during my first installation (using my friend's R200).

                          How do I get all of the sample apps?

                           

                          Thanks

                          • 10. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                            MartyG

                            1.  You were quite lucky that the camera worked on the Surface, as Surface Pros and Surface Books have a history of problems with using the RealSense cameras. I'm glad you managed to use it to confirm the camera's functioning.

                             

                            2.  Research of the freeze-up in the camera explorer indicated that this is symptomatic of an issue with certain USB ports on a device, where that port cannot keep pace with the amount of bandwidth required by the camera signal.  Others users found that when this freeze occurred, the camera started working again when - like you - they removed the camera and re-inserted it. 

                             

                            The R200 has crash problems sometimes with some applications when running at 60 frames per second (FPS).  Switching the camera to the slower 30 FPS helps to avoid these crashes.

                             

                            Apart from changing the FPS, the other fixes that worked for people were using a powered hub or putting the camera in another USB port that didn't have a bandwidth problem.  You have already tried those two approaches without success though, so the change to 30 FPS may be the next option to try.

                             

                            3.  I imagine that the depth driver not being present on the Lenevo would be a death blow to the camera's functionality on that machine.  I was actually doing some experiments with the DCM yesterday before I read this message, and during this experiment the depth driver wasn't working.  The DCM refused to install after that without the depth driver being present and working correctly.

                             

                            One user who was checking their Device Manager during tests found that their camera's Virtual Driver vanished whenever they ran the Camera Explorer, and the camera wouldn't work properly after that.  So crash and vanish of vital camera drivers does indeed have an impact. There does not seem to be a clear reason why it occurs on one device and not another.

                             

                            4.  In my own Sample Browser, all of the samples are labeled as 'For Beginners'.

                             

                            Sometimes, you can accidentally type something into the Browser's search box and it limits the number of samples shown.  This filter persists every time you run the Browser until you clear the search box.  If it does have a search term in it, it will have an 'x' at the end of the text box.  Clicking on this cancels the search term and shows all available samples.  Please see if you have this 'x' in your own search box.

                            • 11. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                              david.collins

                              Marty, I appreciate the detailed responses.  Thank you.  Once I get back home, I'll focus on getting the camera depth recognized by the Device Manager.  What do you mean by a 'powered hub?'

                              • 12. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                                MartyG

                                Oh, I mis-read your original post and thought you had tried a powered hub.  My apologies!

                                 

                                On some devices, the USB port cannot provide enough power, or provide it reliably enough, for the camera to function correctly, or at all.  A powered hub is an external USB hub that runs off the mains socket instead of being plugged into the device's USB port.  Numerous people have found that using one of these got their camera working when it otherwise seemed hopeless.

                                • 14. Re: The installer failed to detect an Intel(R) RealSense 3D camera on this system.
                                  MartyG

                                  It looks like it.  I admit I've never seen a picture of a powered hub, so I'd rather recommend one that has a mains plug in the picture.    But the listing says it comes with a 5V/2.5A Power Adapter, and another powered hub on Amazon CA that has a mains plug in its picture describes it as a 5V/2.5A Power Adapter.  So I guess the one you linked to is correct!

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