4 Replies Latest reply on Feb 20, 2017 1:54 PM by Intel Corporation

    Intel SSD 750 800gb Driver for Windows 8.1 Pro

    Pumpsy1

      Hi

       

      Currently using this SSD via my PCIe as a book drive but experiencing problems installing the Intel driver(s)

       

      I have downloaded the latest Intel SSD Data Center Family for NVMe Drivers and ran the installation. Application then goes through the motions and ask for a reboot ----> Once the windows desktop appears again i check my Device manager and it stills shows Microsoft Driver 6.3.9600.16384 dated 21/06/2006.

       

      What am I doing wrong?

       

      I also have the Intel SSD toolbox running (Fully up to date) and it shows that everything is fine.

       

      Many thanks in advance for any help.

        • 1. Re: Intel SSD 750 800gb Driver for Windows 8.1 Pro
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Pumpsy1,

          We understand you're having issues installing the latest Intel® SSD NVMe* drivers.

          Before we begin please make sure to back up any important data on the SSD before troubleshooting. You may also want to ensure that your working with the latest BIOS version available from your computer manufacturer, you will also need to make sure that you're using a 64-bit version of Windows*.

          In this case, we can recommend following the "Have Disk" driver installation method outlined in the Installation Guide:

          - Intel® SSD NVMe* Installation Guide (Page 10, Section 3.1.2).

          If this does not work, you may want to perform a clean installation instead:

          1. Download and save the latest Intel® NVMe* driver to your SSD or a flash storage device.
          2. Control Panel > Device Manager > Storage Controllers > Locate and right click on your Intel® SSD 750 Series > Choose to Uninstall > Make sure you mark the option to "Delete the driver software for this device," if available.
          3. Install the latest Intel® Solid-State Drive Data Center Family for NVMe Drivers that you downloaded before. You may follow either of the two driver installation methods outlined in the User Guide, Page 8 to 10.

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: Intel SSD 750 800gb Driver for Windows 8.1 Pro
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Pumpsy1,

            We're following up on your thread since we have not heard back from you in a while.

            Has your issue been resolved? Please let us know if you need any further assistance.

            Best regards,
            Carlos A.

            • 3. Re: Intel SSD 750 800gb Driver for Windows 8.1 Pro
              Pumpsy1

              Hi Carlos

               

              Sorry I've not came back to you :-)

               

              Yup followed your instructions and I've got the driver installed working a treat. Thanks for your reply and help.

               

              Cheers

               

              Eamonn

              • 4. Re: Intel SSD 750 800gb Driver for Windows 8.1 Pro
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Pumpsy1, 

                We're glad to help.

                If you have any more issues or questions, don't hesitate to ask.

                Best regards,
                Carlos A.