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Intel HD Graphics 530 not able to do 2560x1440

LChar2
Novice
6,787 Views

I have an ntel i3-6300 with HD graphics 530 connected to a Viewsonic VP2770-LED monitor. I can't achieve 2560x1440 resolution. I have a dual link DVI cable that came with the monitor. The resolution 2560x1440 does not appear in the Intel Graphics Settings choices. If I try to add it as a custom resolution (at 60 Hz) I get an error: "The custom resolution exceeds the maximum bandwidth capacity". What can I do to get 2560x1440x60?

Here is my system information:

Intel(R) HD Graphics 530

Report Date: Monday, February 13, 2017

Report Time [hh:mm:ss]: 4:50:33 AM

Driver Version: 21.20.16.4590

Operating System: Windows* 10 Pro (10.0.14393)

Physical Memory: 7864 MB

Vendor ID: 8086

Device ID: 1912

Device Revision: 06

Video BIOS: 1028.0

Current Resolution: 2048 x 1152

Processor: Intel(R) Core(TM) i3-6300 CPU @ 3.80GHz

Processor Speed: 3792 MHz

Processor Graphics in Use: Intel(R) HD Graphics 530

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display *

Display Type: Digital

Serial Number: T56124500027

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Display

Maximum Image Size

Horizontal Size: 23.62 inches

Vertical Size: 13.39 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (67p Hz)

640 x 480 (72p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

800 x 600 (56p Hz)

800 x 600 (60p Hz)

800 x 600 (72p Hz)

800 x 600 (75p Hz)

832 x 624 (75p Hz)

1024 x 768 (75p Hz)

1024 x 768 (70p Hz)

1024 x 768 (60p Hz)

1152 x 870 (75p Hz)

1280 x 1024 (75p Hz)

1280 x 1024 (60p Hz)

1440 x 900 (60p Hz)

1600 x 900 (60p Hz)

1600 x 1200 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (60p Hz)

1920 x 1200 (60p Hz)

2048 x 1152 (60p Hz)

2560 x 1440 (60p Hz)

Power Management Support

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 5A 63 2B 83 01 01 01 01

2D 16 01 03 80 3C 22 78 2E 25 95 A9 54 4F A1 26

0A 50 54 BF EF 80 E1 C0 D1 00 D1 C0 B3 00 A9 40

A9 C0 95 00 81 80 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1A 00 00 00 FF 00 54 35 36

31 32 34 35 30 30 30 32 37 0A 00 00 00 FD 00 32

4B 18 5E 1B 00 0A 20 20 20 20 20 20 00 00 00 FC

00 56 50 32 37 37 30 20 53 45 52 49 45 53 00 54

* Other names and brands are the property of their respective owners.

9 Replies
idata
Employee
4,065 Views

Hello BirdOfChaos:

 

 

Thank you very much for providing that report.

 

 

In regard to your question, I just wanted to confirm the following information, you mentioned you are using dual link DVI cable, but on the graphics report it says it is HDMI, so I just wanted to confirm which is the one currently being used?

 

 

Also, were you able to use this same resolution before?

 

 

What is the model of the motherboard?

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

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LChar2
Novice
4,065 Views

Hello Alberto,

Thanks for your answer. I noticed the same thing as you did. I am using the DVI port but it shows as HDMI in the report. I'm using the Gigabyte GA-B150M-D3H motherboard. I never got it to work at that resolution, but the same screen and same cable reach 2560x1440@60 without any problem with an HP Z820 workstation with an NVidia quadro card. So the screen and the cable should be ok. There is a video driver on Gigayte's site but it seems to be coming straight from Intel. It's a slightly older version 21.20.16.4541. In any case, I can't reach 2560x1440 with it either.

I just found on Gigabyte's site that the DVI resolution is limited to 1900x1200@60. Apparently I need to use the HDMI port with a high speed HDMI cable. I will try that. From http://ca.gigabyte.com/Motherboard/GA-B150M-D3H-rev-10# sp GA-B150M-D3H (rev. 1.0) - GIGABYTE - Motherboard , Graphics Card , Laptop ,Tablet , Mini-PC , Server , PC Peripherals … :

Integrated Graphics Processor-Intel® HD Graphics support:

1 x D-Sub port, supporting a maximum resolution of 1920x1200@60 Hz

1 x DVI-D port, supporting a maximum resolution of 1920x1200@60 Hz

* The DVI-D port does not support D-Sub connection by adapter.

1 x HDMI port, supporting a maximum resolution of 4096x2160@24 Hz

* Support for HDMI 1.4 version.

Support for up to 3 displays at the same time

Maximum shared memory of 1024 MB

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idata
Employee
4,064 Views

Hello BirdOfChaos:

 

 

Thank you very much for letting us know that information, we appreciate you took the time to post those details.

 

 

Perfect, please try the HDMI port with a high speed HDMI cable, you should be able to get the resolution you are looking for.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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idata
Employee
4,065 Views

Hello BirdOfChaos:

 

 

I just wanted to check if you were able to try the steps above and if the problem still persists or if it was resolved?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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LChar2
Novice
4,065 Views

Hello Alberto,

Unfortunately I was not able to get to a higher resolution by connecting to the HDMI port directly.

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idata
Employee
4,064 Views

Hello BirdOfChaos:

 

 

Thank you very much for providing that information.

 

 

In this case we will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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LChar2
Novice
4,065 Views

I appreciate that, thank you!

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idata
Employee
4,064 Views

Hello BirdOfChaos:

You are welcome.

I just received some updates in regard to the investigation we are doing on this matter.

According to Gigabyte's web site, the latest BIOS version is F21, is that the BIOS version currently installed on the board?

http://www.gigabyte.com/Motherboard/GA-B150M-D3H-rev-10# support-dl http://www.gigabyte.com/Motherboard/GA-B150M-D3H-rev-10# support-dl

Also, another option will be to get in contact with the manufacturer of the monitor to check if there is a firmware update available for you to install it.

http://www.viewsonic.com/us/productresources/view/key/vp2770-led.html http://www.viewsonic.com/us/productresources/view/key/vp2770-led.html

Did you get in contact with Gigabyte directly about this issue?

I checked the specifications of the monitor and according to that information only if you use the DVI/Display port you will be able to get 2560x1440, but according the the board specifications if you use the DVI port the highest resolution will be 1920x1200@60 Hz. So, it seems to be there is a limitation on the resolutions.

Look for VP2770-LED User Guide (English) on the link above.

As an option you can try to use an active adapter from HDMI to display port in order to try to get the resolution that you need.

Any questions, please let me know.

Regards

Alberto

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idata
Employee
4,065 Views

Hello BirdOfChaos:

 

 

I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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