1 2 3 Previous Next 33 Replies Latest reply on Sep 12, 2017 12:14 PM by Intel Corporation Go to original post
      • 30. Re: Intel 8265 ac constant high latency jitter
        Vinniemac

        Hi Jonathan,

         

        They tell me to use the Intel drivers as they provide them as is. Unfortunately they don't offer a driver for Intel 8265 support. That is to say that their driver is 18.xx and that they tell me to use the latest on Intel website as they are kept more up to date. (This is there recommendation which I have followed)

         

        That being said the issue with Driver 19.70 is when we hit Gigabit internet speeds. Most users won't have this type of connection typically.

         

        When I had my 100 Downstream and 100 Upstream the drivers performed normally.

        On my 1000 Downstream and 200 Upstream the drivers perform poorly in comparison to 19.60 drivers.

         

        This scenario seems to apply only with the 19.70 drivers when using the Windows 10 Creators Update. There is some logic there that is not quite right.

         

        I am really struggling here because if I was an OEM then Intel would give me support.

        I cannot get any support from Acer because they tell me to send my laptop in for service (Service is not what is needed in this case) and that in any event because I am using a custom motherboard they cannot help.

         

        I think the bottom line here is that the issue is with the Intel AC 8265 + Drivers + Windows 10 Creators Update that needs to be resolved.

         

        Best Wishes

         

        Vince

        • 31. Re: Intel 8265 ac constant high latency jitter
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Vince,

           

          We have submitted your feedback for future consideration. Since our generic driver is not working with your custom PC as you would expect, we strongly advise you to check with the Computer or Motherboard manufacturer for further assistance, so they can let you know any additional troubleshooting for this condition.

           

          Regards,
          Jonathan B.

          • 32. Re: Intel 8265 ac constant high latency jitter
            Vinniemac

            Hi,

             

            Just picking up on this post.

             

            I have found an Intel Driver by version number 19.80.0.3 that fixes all these issues for me.

            Now, I obtained it from a well known 3rd party driver site so I will not post on here on official Intel communities unless I have the explicit right to do so by Intel.

             

            Also being 3rd party it is download at your own risk. I can however put it on my dropbox or other form of sharing but of course only if I have explicit right to redistribute.

             

            Now Intel will know what driver this is as their development team will know about it and what it fixes.

             

            All I can say is we need this driver made Public asap on the Intel support website.

             

            Cheers

             

            Vince

            • 33. Re: Intel 8265 ac constant high latency jitter
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Vince,

              Thank you for the update. We're glad to hear this upcoming driver version has resolved your latency issues.

              Checking with our resources we're told that the Wireless PROSet Software version 19.80 should be available for download soon, however we're not currently able to provide an ETA.

              If there's anything else we can help you with, please don't hesitate to contact us again.

              Best regards,
              Carlos A.

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