11 Replies Latest reply on Mar 6, 2017 9:59 AM by Intel Corporation

    Intel HD 530 Graphics flickering and blank screen on HP ProDesk 600 G2

    mllewellyn

      Hello, I was directed to create a new thread based on Intel HD Graphics 530 driver causing screen flickering

      here is the information requested in that thread.

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Screen flickers when connected via displayport but not vga, moninfo tool shows monitor as connected via displayport even when connected with vga cable.

       

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): x

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      HP Prodesk 600 G2 SFF

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      onboard graphics only

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP = Viewsonic 2439m x 2

      How much memory [RAM] in the system (see note2 below).

       

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      any type of displayport cable used

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

       

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

       

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

       

      Display resolution & refresh rate setting of each display (see note2 below).

       

      AC or DC mode, i.e. is power cable plugged in or not?

       

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Display flicker - YouTube

      ...

       

      If there is any additional testing we can do please let me know as this is a critical problem affecting about 30 recently purchased desktops deployed to remote locations.

       

      Thank you,