Computer model: Inspiron 5559
OS: Win 10 64 bit
Bluetooth card: Intel Dual Band Wireless-AC 3160 (802.11 wireless + Bluetooth in one)
Problem: Bluetooth driver not working (Bluetooth card not recognized by Windows)
I recently did a clean install of Win 10 on a new hard drive, and I have been unable for the life of me to get my bluetooth card working. Windows doesn't detect it, and it doesn't show up in device manager as an unrecognized device.
When I install the bluetooth driver, the card appears under device manager (but not settings or the action center) until the computer is restarted. It seems that windows is "updating" the drivers and removing the (in its view) absent device. I've installed all the versions of driver available on the Dell support website, and on the Intel support website here.
Given that a number of other people on this forum (linked below) have what seems to be the same problem across a number of different computer manufacturers, I presume that this problem is unrelated to the manufacturer and instead either with Intel's firmware or Windows' device detection.
The card is a 802.11 + bluetooth in one card, and the 802.11 aspect of it works perfectly. This issue is specifically with the bluetooth aspect.
To answer the obvious questions, yes, I do a full uninstall of the existing driver and restart the computer before installing a new driver, and yes, I'm downloading the 64-bit version of the driver to match my system. The installer completes and doesn't give any error messages. I choose the 'complete' option when installing the driver package. And my UEFI does have an option in the boot settings to enable/disable the bluetooth card, but that's set to 'enable'.
This Intel support article suggests the existence of a wireless diagnostic utility, but after I installed the PROSet package I didn't see any such tool. For a 400MB install it appears to be a very limited program.(I clicked on 'custom' and installed everything listed.)
My situation is different from the other posters in this forum in that my laptop came with Windows and all drivers preinstalled, and on that install the bluetooth card works fine. It's only with this clean install that Windows doesn't recognize the bluetooth card. I haven't formatted that drive, so I'm able to swap out my new hard drive (an SSD) for the old one (an HDD) to check the setttings. The driver version on the HDD is 19.10.1635.483, which is currently available on Intel's site but not Dell's. (Yes, I've tried installing that version as well.)
I've done some reading about how to backup/extract installed drivers and will likely give that a shot, but I'm doubting it would make a difference since this issue seems unrelated to any particular specific driver version.
Has anyone else had problems (or success) getting Bluetooth to work this particular card or driver on a clean install of Windows?
How can I get Windows to recognize that there is a Bluetooth-capable card in the computer?
Is extracting the drivers from the HDD install where the bluetooth card works worth the effort?
Are there any settings from the working HDD install that I should be looking at or comparing with the SSD install?
Thanks for any help you can provide.
For reference, here are the specific drivers I've tried and their associated download pages:
Dell support website (http://www.dell.com/support/home/us/en/04/product-support/servicetag/2s0wnc2/drivers/advanced, under 'network):
And the other forum threads where people seems to be describing the same issue: