7 Replies Latest reply on Feb 21, 2017 5:03 PM by Intel Corporation

    Random Freezes - Intel Core i5-6600 CPU @ 3.30GHz, 3301 MHz, 4 Cores

    Mornin

      Hello everyone,

       

      my computer freezes randomly, from 144p videos to 1080p ones, from flashgames to high end games, even when the computer is idling to long. Have this problem now for months and searched severfal forums but didn't find any solution. Im in desperate need of help.

       

      Sound freezes in some kind of weird loud loop or completely silent.

      Computer freezes, cant use mouse/keboard or other hardware.

      The freezes require a hard reset.

      Sometimes the computer doesn't freeze at all, sometimes a few times within a few hours.

       

      System Information

      Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.161024-1825)

      Processor: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

      Memory: 16384MB RAM

      Display Devices

      Card name: NVIDIA GeForce GTX 970

      Display Memory: 12211 MB

      Dedicated Memory: 4059 MB

      Shared Memory: 8151 MB

       

      All drivers should be up to date.

      Can't find any event logs after a crash.

       

       

      Tried "IntelProcessor Diagnostic Tool 64bit" with the following result:

      --- IPDT64 - Revision: 4.0.0.29

      --- IPDT64 - Start Time: 07.02.2017 21:59:10

       

      CPU1

      Intel(R) spbc Module Test

      Module Version: 1.0.8.64b.W

      Start Time: Tue Feb  7 21:59:10 2017

      Test Result - PASS

      ..!!..Processor under test is verified as 'PRODUCTION'..!!..

       

      Processor Manufacturer: GenuineIntel

      Processor Brand String: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz

       

      End Time: Tue Feb  7 21:59:10 2017

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU1

      Genuine Intel CPU Test

      Module Version: 1.0.12.64b.W

      Start Time: Tue Feb  7 21:59:10 2017

      Test Result - PASS

      Expected: GenuineIntel

      Detected: GenuineIntel

      End Time: Tue Feb  7 21:59:10 2017

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU1

      CPU Brand String Test

      Module Version: 1.0.14.64b.W

      Start Time: Tue Feb  7 21:59:10 2017

      Test Result - PASS

      Expected: Intel(R) Core(TM) CPU @

      Detected: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz

      Intel(R) Core(TM) processor detected..!!..

      End Time: Tue Feb  7 21:59:10 2017

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU1

      Floating Point Test

      Module Version: 1.0.11.64b.W

      Start Time: Tue Feb  7 21:59:10 2017

      AVX is supported in your OS

      Max AVX supported = AVX2

      FMA3 supported

      Test Result - PASS

      Million Floating Points per Second, MFLOPS: 286.26

      Error: 0

      --- Floating Point Test Passed!!!---

      End Time: Tue Feb  7 21:59:12 2017

      Total Time:  seconds: 2

      --------------------------------------------------------------------

      CPU1

      Prime Number Generation Test

      Module Version: 1.0.13.64b.W

      Start Time: Tue Feb  7 21:59:12 2017

      AVX is supported in your OS

      Max AVX supported = AVX2

      Test Result - PASS

      Operation Per Second: 150385

      Error: 0

      --- Prime Number Generation Test Passed!!!---

      End Time: Tue Feb  7 21:59:14 2017

      Total Time:  seconds: 2

      --------------------------------------------------------------------

      CPU1

      Cache Test

      Module Version: 1.0.11.64b.W

      Start Time: Tue Feb  7 21:59:14 2017

      Test Result - PASS

       

      --- Reading Cache Size --- 

       

      - Detected L1 Data Cache Size --> 32

      - Detected L1 Inst Cache Size --> 32

       

      - Detected L2 Cache Size --> 256

      - Detected L3 Cache Size --> 6144

       

      Cache Size Test Passed!!!

       

      End Time: Tue Feb  7 21:59:14 2017

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU1

      MMXSSE Test

      Module Version: 1.0.11.64b.W

      Start Time: Tue Feb  7 21:59:14 2017

      Test Result - PASS

       

      --- Determining MMX - SSE capabilities ---

               --- CPU FEATURES DETECTION FOR ---

                      ---        MMX SSE       ---

      MMX         - MMX Supported -->    Yes

      SSE         - SSE Supported -->    Yes

      SSE2         - SSE2 Supported -->    Yes

      SSE3         - SSE3 Supported -->    Yes

      SSSE3         - SSSE3 Supported -->    Yes

      SSE4.1         - SSE4.1 Supported -->    Yes

      SSE4.2         - SSE4.2 Supported -->    Yes

              --- MMX SSE - capabilities check complete ---

      MMX Test Result --- PASS

      SSE Test Result --- PASS

      SSE2 Test Result --- PASS

      SSE3 Test Result --- PASS

      SSSE3 Test Result --- PASS

      SSE4.1 Test Result --- PASS

      SSE4.2 Test Result --- PASS

       

      End Time: Tue Feb  7 21:59:14 2017

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU1

      FMA3 Test

      Module Version: 1.0.10.64b.W

      Start Time: Tue Feb  7 21:59:14 2017

      Test Result - PASS

       

      --- CPU Features Detection ---

      FMA3     - Supported --> Yes

      FMA3 Test Result --- PASS

       

      End Time: Tue Feb  7 21:59:20 2017

      Total Time:  seconds: 6

      --------------------------------------------------------------------

      CPU1

      AVX Test

      Module Version: 2.0.8.64b.W

      Start Time: Tue Feb  7 21:59:20 2017

      Test Result - PASS

       

      --- CPU Features Detection ---

      AVX         - Supported --> Yes

      AVX2         - Supported --> Yes

      AVX512         - Supported --> No

      AVX OS Support     - Supported --> Yes

      AES         - Supported --> Yes

      PCLMULQDQ     - Supported --> Yes

      AVX2 Test Result --- PASS

       

      End Time: Tue Feb  7 21:59:26 2017

      Total Time:  seconds: 6

      --------------------------------------------------------------------

      CPU1

      IMC Test

      Module Version: 1.0.8.64b.W

      Start Time: Tue Feb  7 21:59:26 2017

      Test Result - PASS

      --- Reading Memory Size ---

      Detected Memory Size is --> 16.00GB

      --- Subtest - Memory Size Test Passed!!!  ---

      --- Integrated Memory Controller Stress Test ---

      Memory to be allocated = 1048576 byte

      Memory Allocated.

      Test 1 Ones and Zeros Moving Inversions write operations - Passed

      Test 1 Ones and Zeros Moving Inversions verification operations - Passed

      Test 2 32Bits Sliding Ones write operations - Passed

      Test 2 32Bits Sliding Ones verification operations - Passed

      Test 3 32Bits Sliding Zero write operations - Passed

      Test 3 32Bits Sliding Zero verification operations - Passed

      Memory Deallocated.

      --- Subtest - Memory Stress Test Passed!!!  ---

      Integrated Memory Controller Stress Test Passed!!!

      End Time: Tue Feb  7 21:59:26 2017

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU1

      PCH Test

      Module Version: 1.0.10.64b.W

      Start Time: Tue Feb  7 21:59:26 2017

      Test Result - PASS

      LPC deviceID = 0xa144

       

      Chipset          : Intel(R) H170 Chipset

      Chipset Stepping : D1

       

      No device connected to PCI Express Port 1

       

      No device connected to PCI Express Port 9

       

      1 device connected to PCI Express Port 17

         1 : ASMedia USB3.1 eXtensible Host Controller

       

      3 device connected to SATA Controller 1

         1 : Samsung SSD 850 EVO 250GB

         2 : HL-DT-ST DVDRAM GH24NSB0

         3 : ST2000DM001-1ER164

       

      2USB devices detected

         1 : USB-Verbundger?t

         2 : USB-Massenspeicherger?t

       

      1 device connected to Intel High Definition Audio Controller

         1 : Realtek High Definition Audio

       

      PCH LAN Device 'Intel(R) Ethernet Connection (2) I219-V' detected

       

      Platform Controller Hub Test Completed!!!

      End Time: Tue Feb  7 21:59:26 2017

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU1

      IGD Module Test

      Module Version: 1.0.12.64b.W

      Start Time: Tue Feb  7 21:59:26 2017

      Test Result: Intel(R) Integrated Graphics Device Not Detected, Test Skipped

      End Time: Tue Feb  7 21:59:26 2017

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU1

      GFX Module Test

      Module Version: 1.0.12.64b.W

      Start Time: Tue Feb  7 21:59:26 2017

      GFX Module Test: PASS

      End Time: Tue Feb  7 21:59:54 2017

      Total Time:  seconds: 28

      --------------------------------------------------------------------

      CPU1

      CPU Load

      Module Version: 1.0.12.64b.W

      Start Time: Tue Feb  7 21:59:54 2017

      CPU Load: PASS

      End Time: Tue Feb  7 22:04:07 2017

      Total Time:  seconds: 253

      --------------------------------------------------------------------

      CPU1

      CPU Frequency Test

      Module Version: 1.0.16.64b.W

      Start Time: Tue Feb  7 22:04:08 2017

      Test Result - PASS

      Processor Name: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz

      Expected CPU Frequency: 3.30

      Detected CPU Frequency: 3.84442

      Expected Base Clock: 100

      Detected Base Clock: 101.169

      Expected frequency - The highest frequency at which the tested processor was manufactured to operate

      Detected frequency - The frequency at which the tested processor is currently operating

      Power management modes can create marginally higher or lower detected frequency

      than expected frequency. Small variations in clock frequencies are common.

      QPI link rate Test - Not supported.

      Skipping QPI link rate Test.

      End Time: Tue Feb  7 22:04:10 2017

      Total Time:  seconds: 2

      --------------------------------------------------------------------

      --- IPDT64 - Temperature Monitor Results

      Temperature Monitor will begin when CPULoad Test starts

      --- Temperature Test ---

      ...

      Version 1.0.13.64b.W

      ...

       

      70 degrees C below maximum

      Test Result - PASS

      Expected Greater than 1 degrees below max

      Received 70 degrees below max

       

      --- Temperature Test ---

      ...

      Version 1.0.13.64b.W

      ...

       

       

      Entering run forever

      67 degrees C below maximum

      Test Result - PASS

      ... (skipped this part)

      Test Result - PASS

      Expected Greater than 1 degrees below max

      Received 63 degrees below max

      Test PASSED

       

      Temperature Monitor Stopped

       

      --------------------------------------------------------------------

       

      System Information

      ------------------

      Processor Name: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz

      Processor Information: Intel64 Family 6 Model 94 Stepping 3

      Number of Physical Cores: 4

      Number of Logical Cores: 4

      Installed System Memory: 16 GB

      Operating System: Microsoft Windows 10 Pro 64-Bit

      Graphics Information: NVIDIA GeForce GTX 970

      System Product: H170 PRO GAMING

      System BIOS: 0502

      System Serial Number: System Serial Number

      --------------------------------------------------------------------

       

      --- IPDT64 - End Time: 07.02.2017 22:04:10

      --- IPDT64 - Result: Pass

      --------------------------------------------------------------------

        • 1. Re: Random Freezes - Intel Core i5-6600 CPU @ 3.30GHz, 3301 MHz, 4 Cores
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello :
           
          Thank you very much for letting us know that information and for providing those files.
           
          The processor has onboard graphics, based on that, do you have the option to test the PC without the video card?
           
          This is just to rule out a possible problem with it.
           
          Did you try a BIOS update on the motherboard to the latest version 3016? Here is the link in case you want to try that:
           
          https://www.asus.com/Motherboards/H170-PRO-GAMING/HelpDesk_Download/
           
          Did you test it just with one memory stick at the time with all the sticks?
           
          This is just to rule out a possible problem with one of the sticks, even though according to the test it seems to be working fine, it is a pretty good troubleshoot to try.
           
          Do you have the option to use a different hard drive/SSD?
           
          Same thing, when the PC is getting freeze, the problem could also be related to the hard drive/SSD itself.
           
          Are you doing overclocking on the processor?
           
          Any further questions, please let me know.
           
          Regards
           
          Alberto
           

          1 of 1 people found this helpful
          • 2. Re: Random Freezes - Intel Core i5-6600 CPU @ 3.30GHz, 3301 MHz, 4 Cores
            Mornin

            Thanks for the reply and suggestions!

             

            - The processor has onboard graphics, based on that, do you have the option to test the PC without the video card?

            Tried with a different GTX 970, same issues.

             

            - Did you try a BIOS update on the motherboard to the latest version 3016?

            Maybe I'll try this, have to read a tutorial or contact some expert on how to update my BIOS.

             

            - Did you test it just with one memory stick at the time with all the sticks?

            - This is just to rule out a possible problem with one of the sticks, even though according to the test it seems to be working fine, it is a pretty good troubleshoot to try.

            Memory sticks work fine, tried with another identical memory stick - still freezes - and let a memtest run over night without issues.

             

            - Do you have the option to use a different hard drive/SSD?

            Tried with my old hard drive - same issues.

             

            - Are you doing overclocking on the processor?

            Will check again but I'm pretty sure I don't.

             

             

            Had two freezes yesterday, none today.

            • 3. Re: Random Freezes - Intel Core i5-6600 CPU @ 3.30GHz, 3301 MHz, 4 Cores
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello :

              You are welcome.

              Thank you very much for letting us know that information.

              You mentioned you test it with a different video card, but do you have the option to test it without any video card, just using the onboard graphics?

              The BIOS update to the latest version is always a good option to try, specially if you are using Windows® 10, so if you can please try that will be really helpful.

              To get the information about how to do it, please get in contact with ASUS directly:

              ASUS’s phone number: 1-888-678-3688

              ASUS’s support site: https://www.asus.com/us/support/

              Please let me know the results of trying the steps above, and if you can verify if the processor is being overclock that will be very helpful.

              Any questions, please let me know.

              Regards

              Alberto

              • 4. Re: Random Freezes - Intel Core i5-6600 CPU @ 3.30GHz, 3301 MHz, 4 Cores
                Mornin

                Again, thanks

                 

                - The BIOS update to the latest version is always a good option to try, specially if you are using Windows® 10, so if you can please try that will be really helpful.

                Updated my BIOS. Let's see.

                 

                - Please let me know the results of trying the steps above, and if you can verify if the processor is being overclock that will be very helpful.

                Processor is not being overclocked.

                 

                - You mentioned you test it with a different video card, but do you have the option to test it without any video card, just using the onboard graphics?

                Thing is I would have to run the computer a few days with just onboard to see if it freezes. Will look into this if freezes remain.

                 

                 

                Only one freeze the last two days.

                 

                Edit: If I don't reply or edit this post the next few days I declare this problem as fixed. Hopefully it is..

                • 6. Re: Random Freezes - Intel Core i5-6600 CPU @ 3.30GHz, 3301 MHz, 4 Cores
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello :
                   
                  We are sorry to hear the problem remains.
                   
                  At this point, the next thing to do will to swap parts because the problem could be related to the motherboard or processor.
                   
                  Based on that, do you have the option to use your processor on a different board, or your board with a different processor?
                   
                  By doing that we can make sure about the source of the problem, which normally is related to the board.
                   
                  Any questions, please let me know.
                   
                  Regards
                   
                  Alberto
                   

                  • 7. Re: Random Freezes - Intel Core i5-6600 CPU @ 3.30GHz, 3301 MHz, 4 Cores
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello :
                     
                    I just wanted to check if you were able to try the steps above and if the problem still persists or if it was resolved?
                     
                    Any questions, please let me know.
                     
                    Regards
                     
                    Alberto