Overscan Problem With HDTV, Driver 10.18.10.4425, Custom Resolution and CustomModeApp Unavailable

[SLee110]

Hello, I'm having trouble addressing an overscan issue with Intel(R) HD Graphics on 10.18.10.4425 driver. The isn't an option to set custom resolution and when I tried to run custommodeapp.exe nothing shows up. Can you please advice how can I set the resolution to be 1820x1024? Thank you.

My system information:

Intel(R) HD Graphics

Report Date: Sunday, February 5, 2017

Report Time [hh:mm:ss]: 8:41:30 AM

Driver Version: 10.18.10.4425

Operating System: Windows* 10 Home (10.0.10586)

Default Language: English (Canada)

Installed DirectX* Version: 12.0

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.0

OpenCL* Version: 1.2

Physical Memory: 1930 MB

Processor: Intel(R) Celeron(R) CPU J1800 @ 2.41GHz

Processor Speed: 2417 MHz

Vendor ID: 8086

Device ID: 0F31

Device Revision: 0E

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics

Video BIOS: 0.0

Current Resolution: 1920 x 1080

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Television *

Display Type: Digital

Serial Number: SHP1056

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 32.28 inches

Vertical Size: 18.11 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (72p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

720 x 480 (60p Hz)

720 x 576 (50p Hz)

720 x 576 (50i Hz)

720 x 480 (60i Hz)

800 x 600 (72p Hz)

800 x 600 (56p Hz)

800 x 600 (75p Hz)

800 x 600 (60p Hz)

<p style="color: # 222222; font-family: arial, sans-s...

[idata]

Hello smnl,

Thank you for contacting the Intel community. According with the graphics report you posted this monitor you have do not support this resolution, you can see below the resolution supported on the graphics report you posted. You can check the user manual or technical documents for your display, using the Custom Resolutions/Modes feature requires knowledge of your monitor's supported timing standards and parameters. See your monitor manufacturer for information. However, you can try installing the latest Intel® generic driver, you can download it here:https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=t https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=t If you get an error installing this driver, try uninstalling the old driver first and then install this driver manually. Please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display and how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1* If it does not work, check with your monitor manufacturer on availability of an updated .INF file or monitor driver and make sure you are not using any adapters and a high quality HDMI cable. I hope this can help. Regards, Ivan.

[SLee110]

Hello Ivan,

I tried using a separate computer with Intel HD Graphics 520 (driver 20.19.15.4444) to connect to the same TV, and I was able to change the Underscan Percentage setting to 1820x1024, which displayed correctly on the TV. Thus, I can rule out it's a problem with the TV itself.

I am already using the .4425 driver.

Can you suggest why doesn't CustomModeApp.exe load?

Thanks.

[idata]

Do you get this option when you access the Intel® Graphics Control Panel? Similar like this:

Custom Resolutions can be found either in older drivers with older versions of CUI using the CustomModeApp.exe or in more recent CUI versions it is built into the CUI. If nothing works, I would say it could be a limitation from the specific device you are using, have you checked with the OEM? Ivan.

[idata]

Hello ,I'm following on this post to ask you if your issue has been resolved or if you need further assistance.Regards,Ivan.

[SLee110]

Thank you for following up. No, I don't have that "Custom Resolutions" option in my Graphics Control Panel.

Is there an older version of the driver that I should try?

[idata]

Yes, you can try this older version, you can download it here:

https://downloadcenter.intel.com/download/25313/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=78866 https://downloadcenter.intel.com/download/25313/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=78866 Regards, Ivan.