7 Replies Latest reply on Feb 16, 2017 6:12 AM by Intel Corporation

    Degraded 750 - Unable to mount drive.

    HNCC

      I have a 1.2 TB Drive that is suddenly reporting as "health is degraded. Contact support." I'm now unable to mount the device. How can I revive the device?

       

      Cheers.

        • 1. Re: Degraded 750 - Unable to mount drive.
          HNCC

          Here's the report from the drive:

           

          'ID', 'Description', 'Raw', 'Normalized', 'Threshold', 'Action'

           

           

           

           

           

           

          'Word', 'Description', 'Value'

          0-1, PCI Vendor ID (VID), 8086

          2-3, PCI Subsystem Vendor ID (SSVID), 8086

          4-23, Serial Number, *****Will Provide if needed***

          24-63, Model Number, INTEL SSDPEDMW012T4

          64-71, Firmware Revision, 8EV10171

          72, Recommended Arbitration Burst (RAB), 00

          76, Multi-Interface Capabilities, 0

          77, Maximum Data Transfer Size, 5

          78-255, Reserved,

          256-257, Optional Admin Command Support, 6

          , Bit 15:3 - Reserved, 0

          , Bit 2 - Support Firmware Activate Download, 1

          , Bit 1 - Support Format NVM, 1

          , Bit 0 - Support Security Send Receive, 0

          258, Abort Command Limit, 3

          259, Asynchronous Event Request Limit, 3

          260, Firmware Updates, 2

          , Bit 7:4 - Reserved, 0

          , Bit 3:1 - Number FW Slots Support, 1

          , Bit 0 - Is FW Slot Read Only, 0

          261, Log Page Attributes, 2

          , Bit 7:1 - Reserved, 1

          , Bit 0 - Support SMART Per Namespace, 0

          262, Error Log Page Entries, 3F

          263, Number of Power States Support, 0

          264, Admin Vendor Specific Cmd Configuration, 0

          , Bit 7:1 - Reserved, 0

          , Bit 0 - Admin Vendor Specific CMD Format, 0

          265-511, Reserved,

          512, Submission Queue Entry Size, 66

          , Bit 7:4 - Maximum Entry Size, 6

          , Bit 3:0 - Minimum Entry Size, 6

          513, Completion Queue Entry Size, 44

          , Bit 7:4 - Maximum Entry Size, 4

          , Bit 3:0 - Minimum Entry Size, 4

          514-515, Reserved, 0000

          516-519, Number of Namespaces, 0

          520-521, Optional NVM Command Support, 6

          , Bit 15:3 - Reserved, 0

          , Bit 2 - Dataset Management Command Support, 1

          , Bit 1 - Write Uncorrectable Command Support, 1

          , Bit 0 - Compare Command Support, 0

          522-523, Fused Operation Support, 0

          , Bit 15:1 - Reserved, 0

          , Bit 0 - Compare and Write Fused Operation Support, 0

          524, Format NVM Attributes, 7

          , Bit 7:3 - Reserved, 0

          , Bit 2 - cryptographic Erase Support, 1

          , Bit 1 - secure Erase All Namespaces Support, 1

          , Bit 0 - format All Namespaces Support, 1

          525, Volatile Write Cache, 0

          , Bit 7:1 - Reserved, 0

          , Bit 0 - NVM Vendor Specific CMD Format, 0

          526-527, Atomic Write Unit Normal, 0

          528-529, Atomic Write Unit Power Fail, 0

          530, NVM Vendor Specific Command Configuration, 0

          , Bit 7:1 - Reserved, 0

          , Bit 0 - NVM Vendor Specific CMD Format, 0

          531-2047, Reserved,

          2048-2079, Power State 0 Descriptor,

          , Bit 255:125 - Reserved,

          , Bit 124:120 - Relative Write Latency, 0

          , Bit 119:117 - Reserved,

          , Bit 116:112 - Relative Write Throughput, 0

          , Bit 111:109 - Reserved,

          , Bit 108:104 - Relative Read Latency, 0

          , Bit 103:101 - Reserved,

          , Bit 100:96 - Relative Read Throughput, 0

          , Bit 95:64 - Exit Latency, 0

          , Bit 63:32 - Entry Latency, 0

          , Bit 31:16 - Reserved,

          , Bit 15:0 - Maximum Power, 9C4

          3075, Stripe Size, 5 (128 KiB of user data)

          3096, Current PCIe Link Speed, 3

          3097, Negotiated PCIe Link Width, 4

          3098, Security Capabilities, 0

          3099, Security Status, 1

          3100-3107, Bootloader Revision, 8B1B0131

          0-7, Namespace Size, 0

          8-15, Namespace Capacity, 0

          16-23, Namespace Utilization, 0

          24, Namespace Features, 0

          , Bit 7:1 - Reserved, 0

          , Bit 0 - Thin Provisioning Support, 0

          25, Number of LBA Formats, 0

          26, Formatted LBA Size, 0

          , Bit 7:5 - Reserved, 0

          , Bit 4 - Metadata transfer bit, 0

          , Bit 0:3 - LBA Format Support, 0

          27, Metadata Capabilities, 0

          , Bit 7:2 - Reserved, 0

          , Bit 1 - Metadata transfered as part of a separate buffer support, 0

          , Bit 0 - Metadata transfered part of extended data LBA Support, 0

          28, End-to-end Data Protection Capabilities, 0

          , Bit 7:5 - Reserved, 0

          , Bit 4 - Protection Info transfered as last 8 bytes of metadata Support, 0

          , Bit 3 - Protection Info transfered as first 8 bytes of metadata Support, 0

          , Bit 2 - Protection Type 3 Support, 0

          , Bit 1 - Protection Type 2 Support, 0

          , Bit 0 - Protection Type 1 Support, 0

          29, End-to-end Data Protection Type Settings, 0

          , Bit 7:4 - Reserved, 0

          , Bit 3 - Protection Information Transfer, 0 (Transferred as the last eight bytes of metadata.)

          , Bit 2:0 - Protection Type Information, 0 (Protection Information is not enabled)

          131, LBA Format 0 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          135, LBA Format 1 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          139, LBA Format 2 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          143, LBA Format 3 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          147, LBA Format 4 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          151, LBA Format 5 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          155, LBA Format 6 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          159, LBA Format 7 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          163, LBA Format 8 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          167, LBA Format 9 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          171, LBA Format 10 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          175, LBA Format 11 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          179, LBA Format 12 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          183, LBA Format 13 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          187, LBA Format 14 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

          191, LBA Format 15 Support, 0

          , Bit 31:26 - Reserved,

          , Bit 25:24 - Relative Performance, 0x0 (Best performance)

          , Bit 23:16 - LBA Data Size, 00

          , Bit 15:0 - Metadata Size, 0000

           

           

           

           

           

           

          'Item', '', 'Value'

          Operating System, Name, Microsoft Windows 7 Professional

          Version, 6.1.7601

          Service Pack, 1

          Computer, Manufacturer, MSI

          Model, MS-7885

          Processor, , Intel(R) Core(TM) i7-6950X CPU @ 3.00GHz

          Controller, Name, Standard AHCI 1.0 Serial ATA Controller

          Driver Version, 6.1.7601.18231

          Controller, Name, IDE Channel

          Driver Version, 6.1.7601.18231

          Controller, Name, IDE Channel

          Driver Version, 6.1.7601.18231

          Controller, Name, Intel(R) Solid-State Drive P3700/P3600/P3500 Series

          Driver Version, 1.0.0.1023

           

           

           

           

           

           

          'Manufacturer', 'Description', 'Version', 'Controller Mode'

          Intel, Intel(R) Solid-State Drive P3700/P3600/P3500 Series, 1.0, Controller used with this drive is in AHCI or RAID mode

          • 2. Re: Degraded 750 - Unable to mount drive.
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello HNCC,

            We understand your SSD is having a health degradation and it is basically not working at the moment. We'd like to assist you with this situation; however, we need you to please get in touch with our support department, so they can further assist you.

            Let us know once you contact them.

            Regards,
            NC

            • 3. Re: Degraded 750 - Unable to mount drive.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello HNCC,

              We are following up and we'd like to know if you were able to contact our support department about this situation with your SSD.

              We'll be waiting for your response.

              Regards,
              Nestor C

              • 4. Re: Degraded 750 - Unable to mount drive.
                HNCC

                Hello, Yes. I did reach out to support and am being shipped a replacement.

                 

                What concerns me the most is that there was no explanation of what was wrong, so I'm concerned the drive will die again without warning. We'll see.

                 

                Thanks for getting back to me.

                • 5. Re: Degraded 750 - Unable to mount drive.
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi HNCC,

                  Based on the log attached in this thread, it is difficult to determine since it does not show the first part of the attributes needed, this possibly because the drive was already degraded.

                  Our suggestion to avoid the degradation of this type of SSD (Consumer SSDs) is to not use it in a Data Center environment or as a server SSD.

                  We are glad our support department is replacing the drive for you, we don't actually see this kind of situation on these kinds of SSDs.

                  Regards,
                  Nestor C

                  • 6. Re: Degraded 750 - Unable to mount drive.
                    HNCC

                    Ok.. This was in a consumer system with less than 100hrs.. Typical use, too. Very concerning.

                    • 7. Re: Degraded 750 - Unable to mount drive.
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      HNCC,

                      Based on experiences, we can tell you this could be just an isolated case.

                      Have a nice weekend.

                      Regards,
                      Nestor C