1 2 3 Previous Next 74 Replies Latest reply on Aug 14, 2017 7:03 AM by Intel Corporation

    Can't find the name of the Intel ICD OpenGL driver

    bdimmick327

      I have an HP Envy 750-424 desktop with an Intel HD 530 graphics driver.  This morning Windows automatically updated the graphics driver, and Chrome stopped working with an OpenGL ES Error  dialog box stating "Can't find the name of the Intel ICD OpenGL driver."  I rolled back the driver from 21.20.16.4574 to 20.19.15.4454 and it fixed the issue.  However, I suspect Windows will keep automatically updating the driver and causing this issue (it happened once before, with a different version number, and I was able to fix it with System Restore, so it seems to be a recurring problem).  I have seen in other discussions that some drivers are provided by Intel and some are customized by manufacturers--is 21.20.16.4574 provided by Intel or by HP?  Is this a bug that will be addressed ina  future driver version?

       

      Thanks,

        • 1. Re: Can't find the name of the Intel ICD OpenGL driver
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi,

          Version 21.20.16.4574 is not a driver that was released by Intel. The latest version we offer would be 4552.

          Does this problem happen after testing 4552?

          Please let me know if you still have this issue with the latest generic Intel® graphics driver.

          Allan.

          • 2. Re: Can't find the name of the Intel ICD OpenGL driver
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Were you able to test driver version 4552?

            Allan.

            • 3. Re: Can't find the name of the Intel ICD OpenGL driver
              Lambert

              I have the same problem. I have a new Medion MD60150 (8 februar 2017) Intel Core i3-7100U CPU @ 2.40 GHz 2.40GHz RAM 4 GB Grafic  Intel HD620

              I have problem with this program find on You tube   Advanced Arduino Telemetry and Data Visualization - YouTube 

              With start problem Open GL ES Error   Can"t find the name of Intel ICD Open GL driver.

               

              I have tried the last update and the problem is the same.

               

              Hope on a solution.

               

              Thanks

               

              sorry for my English

              • 4. Re: Can't find the name of the Intel ICD OpenGL driver
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Thank you for the information.

                Intel just released new driver version 4590 compatible for your graphics controller.
                https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88345
                If the problem remains, please fill out this form in order to forward it to the appropriate department https://communities.intel.com/thread/77761

                Allan.

                1 of 1 people found this helpful
                • 5. Re: Can't find the name of the Intel ICD OpenGL driver
                  Lambert

                  It's works now good. My friend has found the problem. My notebook is new.I think normal all programms from Microsoft on this notebook 64 bits. I use Internetexplorer 11 and that was a 32 bits in Windows 10.

                  After that have I installed Java . And Java had also installed in 32 bits .

                  Now is Java and Internetexplorer in 64 Bit version.  Now I happy. It's works good.

                   

                  Thanks Allan for your help.

                  • 6. Re: Can't find the name of the Intel ICD OpenGL driver
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    I am glad this is working for you. Thank you for taking the time and provide this feedback.

                    Allan.

                    • 7. Re: Can't find the name of the Intel ICD OpenGL driver
                      bdimmick327

                      I have not tried 4552 yet because the rolled back version is working and I don't know how to back it up in case 4552 doesn't work.  However, I think it may be relevant, based on the other responses, that I have a 64 bit system but am running a 32 bit version of Chrome (which I use because the 64 bit version is incompatible with other software I use.  Chrome si the program that originally gave me the error.  So it may be that running 32 bit programs on a 64 bit system causes the problem with this driver.

                      • 8. Re: Can't find the name of the Intel ICD OpenGL driver
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi,

                         

                        I was reviewing this case and I wondered if you were able to load driver version 4590

                        https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=80939

                         

                        Please try the latest graphics drivers and let me know your findings.

                         

                        Allan

                        • 9. Re: Can't find the name of the Intel ICD OpenGL driver
                          coolrecep

                          Latest driver and the problem still exists. My problem is with origin setup. It can not start, giving Can´t find the name of Intel ICD openGL driver.

                          • 10. Re: Can't find the name of the Intel ICD OpenGL driver
                            Sandesh.Naik86

                            Hi....even I am facing the same issue. I tried upgrading my display drivers and my current config is:

                             

                            Intel HD Graphics 620: 21.20.16.4541

                            NVIDIA GeForce 940MX: 21.21.13.6942

                            Windows 10: 64 bit operating system

                             

                            Let me know how I can solve this issue?

                             

                            Regards,

                            Sandesh

                            • 11. Re: Can't find the name of the Intel ICD OpenGL driver
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              If you are still experiencing same issue after testing driver version 4590 and your computer manufacturer's drivers. Please fill out the following form as complete as possible.
                              https://communities.intel.com/thread/77761

                              To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

                              Allan.

                              • 12. Re: Can't find the name of the Intel ICD OpenGL driver
                                coolrecep

                                Category

                                Questions

                                Answers (N/A if not applicable)

                                Description

                                Provide a detailed description of the issue

                                Error when trying to launch Origin setup: Can't find the name of the Intel ICD OpenGL driver

                                Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                                Always (100%): X

                                Often (51-99%):

                                Sporadic (20-50%):

                                Very Sporadic (<20%):

                                Hardware (HW)

                                Brand and Model of the system.

                                MSI GS43VR 7RE

                                Hybrid or switchable graphics system?
                                ie Does it have AMD or NV graphics too?

                                Hybrid. HD 630 and GTX 1060

                                Make and model of any Displays that are used to see the issue (see note2 below).
                                LFP
                                = Local Flat Panel (Laptop panel)
                                EFP = External Flat Panel (Monitor you plug in)

                                LG Philips LP140WF3-SPD1

                                How much memory [RAM] in the system (see note2 below).

                                8 GB

                                Provide any other hardware needed to replicate the issue.
                                ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                                NA

                                Hardware Stepping (see note1 below).

                                 

                                Software (SW)

                                Operating System version (see note2 below).

                                Windows 10 Build 15031 Insider Preview x64

                                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                                NA

                                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                                21.20.16.4590

                                SW or Apps version used to replicate the issue.

                                EA Origin

                                Configurations

                                Single display, clone, or extended (see note2 below).

                                Single

                                Display resolution & refresh rate setting of each display (see note2 below).

                                1920 x 1080, %125 DPI Scaling, 60 Hz

                                AC or DC mode, i.e. is power cable plugged in or not?

                                Plugged In

                                How to repro

                                Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                                A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                                1. Double click Origin setup
                                2. Get the error.

                                ...

                                • 13. Re: Can't find the name of the Intel ICD OpenGL driver
                                  Sandesh.Naik86

                                  Category

                                  Questions

                                   

                                  Category

                                  Questions

                                  Answers (N/A if not applicable)

                                  Description

                                  Provide a detailed description of the issue

                                  I tried running a “JNLP” file ‘discover’ (please check the attachment for file) and received OpenGL error (screenshot attached) hence checked the Intel Forums for resolution and came across one response from Intel asking to download version 4590 drivers. After downloading when I tried to run the application I received another error for system incompatibility (screenshot attached); thus filling this form to get resolution for OpenGL error I am receiving

                                  Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                                  Always (100%): X

                                  Often (51-99%):

                                  Sporadic (20-50%):

                                  Very Sporadic (<20%):

                                  Hardware (HW)

                                  Brand and Model of the system.

                                  Dell Inspiron 7560

                                  Hybrid or switchable graphics system?
                                  ie Does it have AMD or NV graphics too?

                                  Hybrid. Intel(R) HD Graphics 620 and NVIDIA GeForce 940MX

                                  Make and model of any Displays that are used to see the issue (see note2 below).
                                  LFP
                                  = Local Flat Panel (Laptop panel)
                                  EFP = External Flat Panel (Monitor you plug in)

                                  LFP = Local Flat Panel (Laptop panel)

                                  How much memory [RAM] in the system (see note2 below).

                                  16 GB

                                  Provide any other hardware needed to replicate the issue.
                                  ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                                  NA

                                  Hardware Stepping (see note1 below).

                                   

                                  Software (SW)

                                  Operating System version (see note2 below).

                                  Microsoft Windows 10 Home(10.0.14393 Build 14393)

                                  VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                                  NA

                                  Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                                  Intel(R) HD Graphics 620: 21.20.16.4574

                                  NVIDIA GeForce 940MX: 21.21.13.6942

                                  SW or Apps version used to replicate the issue.

                                  EA Origin

                                  Configurations

                                  Single display, clone, or extended (see note2 below).

                                  Adobe

                                  Display resolution & refresh rate setting of each display (see note2 below).

                                  1920 x 1080

                                  AC or DC mode, i.e. is power cable plugged in or not?

                                  Plugged In

                                  How to repro

                                  Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                                  A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                                  1.     Double click on “JNLP” file ‘discover’ for the similar config machine and you should receive OpenGL error and rest should also happen as I explained

                                  2.    

                                  3.    

                                  4.    

                                  ...

                                                                                                               

                                  • 14. Re: Can't find the name of the Intel ICD OpenGL driver
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Thanks for the information, I am still testing this issue. This thread will be updated as news become available.
                                    Allan.

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