How to restore access to graphics profiles menu via Intel Graphics system tray icon?

[ANels5]

I have lost access to the graphics profiles sub menu that used to be displayed via the Intel Graphics system tray icon?

I have Windows 10, on an ASUS X556UV notebook with Intel HD Graphics 520 on driver version 21.20.16.4550.

[idata · Accepted solution]

Hello AjN3806:

In order to try to get access to the Intel graphics control panel again, please try the following drivers, those are the latest graphics version for the Intel® HD Graphics 520: Beta driver 4552: https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88355 https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88355 Driver 4542: https://downloadcenter.intel.com/download/26404/Graphics-Intel-Graphics-Driver-15-45-?product=88355 https://downloadcenter.intel.com/download/26404/Graphics-Intel-Graphics-Driver-15-45-?product=88355 Remember that the Intel graphics drivers are generic, which means they might or might not work with your computer, that is why we recommend to install the drivers provided by the manufacturer: https://www.asus.com/Notebooks/ASUS-Vivobook-X556UV/HelpDesk_Download/ https://www.asus.com/Notebooks/ASUS-Vivobook-X556UV/HelpDesk_Download/ Please let me know the results of trying the drivers above. Any further questions, please let me know. Regards Alberto

[ANels5]

Thanks Alberto, I have installed the latest driver found here...

https://www.asus.com/Notebooks/ASUS-Vivobook-X556UV/HelpDesk_Download/ https://www.asus.com/Notebooks/ASUS-Vivobook-X556UV/HelpDesk_Download/

...which is 20.19.15.4364.

The setup installation reported a newer version was already installed, but I continued to rollback to 4364.

[idata]

Hello AjN3806:

You are welcome. Thank you very much for letting us know that information. It is great to hear that you can access the graphics profiles with that driver version. Any other inquiry, do not hesitate in contact us again. Regards Alberto

[ANels5]

Hi Alberto,

Windows 10 has restored the latest driver? I'm back to having no access to my graphics profiles!@$

Regards,

AjN3806

[idata]

Hello AjN3806:

Thank you for letting us know that information. What we can try now is basically the same steps as before, to install the driver that worked fine again and then to disable the Windows driver updates. How to disable Windows driver updates: http://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/ http://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/ Any questions, please let me know. Regards Alberto

[ANels5]

Having Windows 10 build 1607, I simply selected properties of the device in device manager, opened the Driver tab and selected "Roll Back Driver".

[idata]

Hello AjN3806:

Thank you very much for providing that information. Perfect, yes, that is also a good option to try in order to install a previous driver version, we are glad to hear that the issue got resolved. Any other inquiry, do not hesitate in contact us again. Regards Alberto

[ANels5]

Hi Alberto,

This problem has surfaced again after Window 10 Creators Update installed. Now the "rollback driver" option is greyed out?

The driver details...

Driver Provider: Intel Corporation

Driver Date: 11/11/2016

Driver Version: 21.20.16.4550

I've downloaded from...

https://www.asus.com/Laptops/ASUS-Vivobook-X556UV/HelpDesk_Download/ https://www.asus.com/Laptops/ASUS-Vivobook-X556UV/HelpDesk_Download/

...the latest driver...

Version 21.20.16.4550.06 (2017/01/05)

...and the problem is still present.

When will this be fixed properly and the next version to be released, with the features that have been lost from version 20.19.15.4364?

Regards,

AjN3806

[idata]

Hi AjN3806: We are sorry to hear that the problem came back.

To try to fix this problem, please install the driver below, it is version 4678 the latest version for Intel® HD 520 graphics:https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 Any questions, please let me know. Regards,Alberto R

[idata]

AjN3806: I just wanted to check if you were able to install the driver and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R