Provide the full model number of your HP device.
Provide the full model number of the processor.
Provide the Operating System, i.e. Windows 7x64, Windows 10x64, Windows 7x32, etc.
Then, someone may be able to help you.
This message was posted on behalf of Intel Corporation
Please provide the information requested in the previous input, this will help us to have a better look at your case and provide the right support.
Let me know if you need assistance on getting one of these pieces of information.