4 Replies Latest reply on Feb 13, 2017 3:11 PM by Intel Corporation

    Intel driver dll file cause error in Photo viewer


      Recently, my Windows Photo viewer often stops working when I'm using it (actually when I click the next button to view next photo). The error report shows that it is caused by igdumd64.dll


      The detail report:

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: DllHost.exe

        Application Version: 6.1.7600.16385

        Application Timestamp: 4a5bca54

        Fault Module Name: igdumd64.dll

        Fault Module Version:

        Fault Module Timestamp: 4f3aac44

        Exception Code: c0000005

        Exception Offset: 000000000030eb06

        OS Version: 6.1.7601.

        Locale ID: 1066

        Additional Information 1: e9eb

        Additional Information 2: e9eb3ad0c4e470c64f366286b0f8f233

        Additional Information 3: 78c9

        Additional Information 4: 78c965af9e4e4dca379d8e521b109a7a


      Fault module version is 8.15, which is my previous vga driver (Intel HD 4000). Now I'm using 10.18. I updated this driver from 8.15 to 10.18 and didn't remove 8.15 before updating. I wonder why it still exists

      How should I do to fix it ? I have tried many things to fix with COM SURRAGATE, nothing works, maybe it's not the root cause, but the dll file is

      Thank you in advance!