Have you tried installing our latest Intel® HD Graphics version Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]? I recommend installing this version with the following method; Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...
What is the name of the game you are playing?
Does the issue only happen while gaming?
Hello, thanks for reply.
The game is FFXIV, however, even outside of the game, the problem persists. The only reason I mention the game is because I would never have realized it anywhere else, since I thought that was just the way all images were colored. Any images I view whether through a browser or using windows preview has changed colors. Photoshop's color wheel and subsequent colors I use are also darkened.
For the graphics driver, I cannot install any graphics driver past 18.104.22.16849, doing the method you recommended simply tells me I have the best driver software for my device already installed. Alternatively, asking to choose gives me a list of older drivers. Any of the other recent drivers will tell me it isn't validated, or something of the sort. I can't install any of the newer drivers past 2015.
venn, please try with the method mention below;
1. Login with administrator privileges
2. Open Control Panel
3. Open Device Manager
4. Click on "Display adapters"
5. Double click "Intel HD Graphics"
6. Click on the "Driver" tab
7. Click on "Update Driver" button
8. Click on "Browse my computer for driver software"
9. Click on "Let me pick from a list of device drivers on my computer"
10. Click on "Have Disk" button
11. Click "Browse"
12. Navigate to the folder that you unzipped the Intel HD Graphics driver to
13. Navigate to the Graphics sub-folder
14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS
15. Click "OK"
16. Click "Next", Driver should now be installing.
17. If successful, click "Close", Reboot.
Let me know how it goes, this method should ensure the installation so, please follow it closely.
Hello, this method has worked, and now my driver is on 22.214.171.12401. I do not see a difference however, attached are images of what Sample 3 looks like on my laptop with the intel and on a monitor connected to the laptop with an hdmi cable. There are incredible differences in the vibrancy of the shadows. The first image is a good example of how any dark colors I see are amplified, like the shadow in the background on the ground is just slightly blue when it has much more depth in the second image.
The first one, all settings are at default.
Thanks for the clarification.
Have checked if you see the same quality picture with a different TV or monitor?
What is your monitor model and the HDMI cable model?
You mentioned that on your screen showed dark spots; do you see them with the new driver installed?
Hello, unfortunately I cannot check any other monitors at this time. However, I could see just from phones and other devices that my colors were different.
My monitor is a HP 2311x and the HDMI cable is a MediaBridge High Speed HDMI. I don't know what model it is.
Yes. The dark spots I was referring to are just 'areas in the game' (FFXIV) such as caves or whatnot, where there were visible textures on my monitor, but complete pitch black on my laptop. A lot of the darker areas in the game are just pitch black and do not show the textures or objects that I know actually exist there once I checked the game on my monitor.
The original driver from Acer is what I have been using all along until recently.
I can't screenshot it because it will show differently on monitors, but here are images with a camera:
laptop screen (you can't see the textures on the wall, the gate is barely visible)
monitor (textures are visible, actually clearly on the screen but difficult to tell here)
I believe it was always like this, I just never had anything to compare it to and thought that dark quality was normal.
Also, after the upgrade to the newest driver from earlier in this thread, I've been having an issue where randomly, my screen will show a "stuck" line of some part of the screen, though if I move/scroll down, the stuck line goes away. Should I reinstall the driver?
Yes, you could reinstall it, but we could try with an older driver and see the results. Try this one; Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen], use the method mentioned above.
Hi, this did not seem to fix the problem, I still get the strange lines left behind. My colors also remain darker on the laptop screen, there was no change in regards to colors.
Another example of the problem below, moving windows leaves behind "lines" (from the edge of the window?) of the movement direction.
Even something like this t from the tumblr loading screens (to edit a theme) is leaving behind these leftover lines. The t moves up and down to represent loading.