3 Replies Latest reply on Feb 3, 2017 8:26 AM by Intel Corporation

    Intel HD Graphics HDMI output

    cristianclerici

      Good Morning,

       

      We have several PC equipped with your integrated board "..." connected through HDMI cable to Samsung TV....

      TV is recognising the device connected to the HDMI port but it shows this message "check the source" nothing else displayed on the TV

      Samsung is telling us that the error is caused by the video board's drivers

      on the website of the device manufacturer..... no upgrades available

        • 1. Re: Intel HD Graphics HDMI output
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello cristianclerici,
           
          Thank you for contacting the Intel community.
           
          In order to better assist you we will need more information, computer model, processor model, TV model, graphics driver version.
           
          Is the HDMI cable a high quality cable?
           
          Please attach the following information:
           
          Intel SSU (System Support Utility) https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          Download Intel® System Support Utility

          1. Download the utility
          2. Run the exe and select ‘Scan’
          3. Save and include as an attachment in the Intel Community Forum
           
          Please attach the report for Intel® Graphics Drivers, follow the steps here:
          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html
           
          Also attach the DxDiag.
          Dxdiag Instructions:
          • Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
          • In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
          • Include DxDiag.txt as an attachment in the Intel Community Forum
           
           
          Regards,
           
           
          Ivan.
          • 2. Re: Intel HD Graphics HDMI output
            cristianclerici

            HDMI high quality cable

             

            Tv Model Samsung UE50J6200 or UE55J6200

             

            These are the information required

             

            https://www.dropbox.com/sh/3zrverz6j72liom/AABjom-7nQp30wGzG8n3qOeXa?dl=0

            • 3. Re: Intel HD Graphics HDMI output
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello cristianclerici ,
               
              For this ZOTAC ZBOX-PI320 Series your best support is with your system manufacturer as they are more familiar with this system and how all the components interact with each other. Please bear in mind that Intel sells products to various OEM’s (Original Equipment Manufacturers), who then integrate them, with other system components (power supplies, disk drives, add in cards, software, etc). These components may be customized to the OEM’s specifications.
               
              We don’t have this system to test it or to create a lab to verify this problem; therefore, your best support is Zotac.
               
              However, you can try the following to try to solve the problem, but if it does not work please contact Zotac and report the issue to them.
               
              Make sure the computer is powered on, then disconnect and reconnect the cable. If the monitor allows input from multiple sources, make sure the proper source is selected in the configuration menu.
               
              I’m not sure if you can access Windows at all because you mention that the “TV is recognizing the device connected to the HDMI port but it shows this message "check the source" nothing else displayed on the TV”, however, on the system information you attached I can see that you have Windows® 10 32bit installed, if you can access windows somehow please verify the following information that I found at the Zotac website.
              https://www.zotac.com/cr/faq/window-10-not-recognizing-graphics-adapter
               
              If this does not work you can contact your computer manufacturer here:
              https://www.zotac.com/cr/support/contact-us
               
               
              Best regards,
               
               
              Ivan.