This message was posted on behalf of Intel Corporation
Hello Michael F,
I am sorry of hearing about your issue.
You can try the reset procedure jumping the JT9 two pin connector.
After that let me tell you that there could be multiple reasons why the raid bios GUI does not show up even if the Ctrl+G prompt appears.
At this point you have made some hardware changes and its important to discard simple things first. Please try reseating all PCI slots and riser cards. Disconnect peripherals (hdds) and batteries from raid card. Load default settings on main BIOS by pressing the F9 key, after that disable the quiet boot option to get the Ctrl+G prompt back.
Make sure all the firmware are up to date. You can download the latest board BIOS update package from the following URL: https://downloadcenter.intel.com/download/23908/Intel-Server-Board-S5520HC-S5500HCV-S5520HCT-S5520SC-Firmware-Update-Package-for-EFI
and the latest firmware for the RS2BL080 raid card from the following URL: https://downloadcenter.intel.com/download/23601/6GB-SAS-Hardware-RAID-Firmware-Flash-Update-for-DOS-Windows-Linux-and-UEFI?product=42874
Finally as a work around you should be able to access the raid card online from the OS using the Raid Web Console 2 utility. It should allow you to create new volumes, change configurations and all of the same features of the raid BIOS from a graphical interface.
Hope this helps.
thanks for your reply!
In the meantime I found a solution, not for resetting the controller but for getting into the Web Console: I've set the USB Legacy mode of the mainboard's BIOS to disabled. After setting it back to Enabled, I was able to get into the Web Console with keyboard and mouse. Simple, eh?
Did not notice that this would make such a difference. Hence, no further reset necessary nor any other action to take!