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In this case, your best support is with your system manufacturer as they are more familiar with your computer and how all the components interact with each other. You should get support here:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
I am telling you to contact your system manufacturer because there must be in the BIOS an option to have the USB port running at 2.0 or 3.0. Usually in the BIOS there is something named xHCI Mode under USB Configuration, check if you have this option and change it to “auto or enabled” if it is possible, but I’m not familiar with this BIOS so it will be better to contact your computer manufacturer for them to guide you on this.
I’m not sure what driver you try to install but you can try downloading and installing the driver from the following link:
Make sure Windows is up to date and to update all drivers from your computer manufacturer website and to check if there is a new BIOS update.
I hope that can help.