10 Replies Latest reply on Feb 1, 2017 10:38 AM by MartyG

    IntelRealSense SR300 not working ("device disconnected", "device failed due to malfunctioning")


      Dear Sir or Madam,

      I bought an IntelRealSense SR300 camera. It seems like the camera does not work. These are several issues I have had:

      • - When using the camera explorer, the following message appeared: device failed due to malfunctioning
      • - Except for the camera viewer, none of the other samples works. For example, “hand cursor viewer” shows the message “stopped” one second after starting the camera. “Hands viewer” shows the message “device disconnected” (this happens after a green light flashes in the camera for only one second)

      Is there any solution?

      This is the computer and system I am using: Windows 10 Pro. IntelCore i7-6600U CPU 2.60GHz 2.81Ghz. RAM 16GB.