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This message was posted on behalf of Intel Corporation
To give you better support, would you please provide us with the processor model and Laptop model or you can attach the Dxdiag?
- Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum