Thank you for the details provided.
In regard to your concern, I was able to see on your screenshots that the driver version you have is 19.30.1648.920, and our latest version signed by Intel® is 19.11.1639.
Please try to install the following driver and let me know if the issue persists:
Intel Bluetooth* Technology-Based Driver for Intel® Compute Stick STK2M3W64CC
Please let me know how it goes in order to further assist you if required.
As requested, same issue code 10, please find the attached 2 screenshots.
With bluetooth version 19.30.1648.920, the bluetooth powered up without error, I have also tried to restart few times, no error BUT that's before I connected to any bluetooth device. After I have connected to my bluetooth mouse or Microsoft foldable bluetooth keyboard and restarted my compute stick, bluetooth having issue again with code 10.
As for version that's signed by intel 19.11.1639, just code 10.
Do you have compute stick with you to try it out ? I find it pretty funny when you said the bluetooth version 19.11.1639 was the latest version signed by Intel, as it the 19.30.1648.920 wasn't sign by Intel, and if you search for this bluetooth chipset model, Intel website does provide the bluetooth driver version newer than 19.11.1639.
I'm having the same problem, the only solution is to go to device manager and reinstall the driver again, then it works, but once I restart Windows it disappears again, please fix this Intel.
I have the same problem. I did have the latest Bluetooth driver (19.11.1639) on BIOS 0045 which worked fine. Updated to 0047 and then Bluetooth only works temporarily after installing the driver. Reboot the Compute stick loses the driver completely and needs reinstallation.
My Microsoft keyboard and mouse are both Bluetooth and I need to plug in USB ones to login and reinstall; only for Groundhog Day after the reboot. I did try rolling back the driver to the previous Intel one (no good) or deinstall and default to the Microsoft one with Win10. But Windows 10 updates roll over it with the latest from Intel.
Any chance Intel can update either the BIOS or the Bluetooth driver, or both as necessary.
I also had this. Bluetooth was working well until BIOS version 0047 was installed.
I reverted back to BIOS 0045 and problem is gone.
Definitely an issue with the BIOS.
I am surprised to know that by reverted back to BIOS 0045 your problem is gone. I have this problem few BIOS version back, mine even 0045 still no good, did F7 to install BIOS 0045, went into BIOS setting, restore to default, still no good, upgraded to BIOS 0047 no good too. I am helpless already.
I still think no way that bluetooth is working fine with BIOS 0045.
Well maybe your case is different then. In my case Bluetooth was working well until I upgraded to 0047.
I also downgraded the BIOS back to 0045 via the F7 boot route.
Bluetooth is back working again, including MS Wedge keyboard, MS mouse and audio streaming.
In my case, BIOS 0047 does not work for me either.
Can someone at Intel feedback that BIOS 0047 disables the Bluetooth functionality of the Core m3 Compute Stick.
Reinstalling the driver works for the duration of the booted session, but a reboot flushes the driver and only way to reactivate is to reinstall the driver again.
Please check below the configuration I have tested:
Device: Intel® Compute Stick STK2m364CC
BIOS version: 0043
Bluetooth driver version: 19.00.1621.3340
Driver Date: 12/02/2016
OS: Windows 10 Home 64 Bit
OS Version 1607
OS Build: 14393.693
- Ran Windows updates (updates were installed - device was restarted to complete updates)
- I updated chipset driver
- I updated Bluetooth driver
- Restarted the device
- Checked Bluetooth functionality (no issues)
- Updated BIOS to version 0047.
- Restarted the device to complete update.
- Checked Bluetooth functionality (no issues).
- Ran Windows updates (no updates available).
- Checked Bluetooth functionality (no issues).
Hi Juan Carlos,
Just a quick question, did you connect to any bluetooth device like mouse and keyboard during your test ? I have experience that if no bluetooth device is connected, after reboot bluetooth seems to be no issue. If bluetooth is connected, for my case mine is Microsoft Universal Foldable Keyboard, after pair and connect with bluetooth, after reboot, bluetooth driver will have issue, need to reinstall it.
I also experience if I power off the stick and disconnect it from the power outlet, few hours later, it is able to boot up without any bluetooth issue. If connect my bluetooth to other devices, reboot, Code 10....:(
In this case, the Bluetooth driver was updated without any device connected to it, before updating the driver, I paired a Logitech K810 Bluetooth keyboard, it worked without any issues, after that, I unpaired the device, and followed the steps provided before.
Once the driver was up to date, I paired the Bluetooth keyboard without any issues, restarted the system and once it booted to the OS, Bluetooth keyboard was paired automatically without any issues.
Just curious, in all your testing have you tried pairing with another PC and transferring files back and forth, as in Wi-Fi Direct testing. ? I never got this to work and couldn't determine whether it was the Compute Stick, the desktop PC, or whether I was simply going about things the wrong way.
In this case, I only tested pairing Bluetooth devices as it is the main topic of this thread; nevertheless, you can keep posted to the following thread:
STK2M3W64CC Bluetooth Error 10 because it was escalated to a higher level and it groups the issues you are experiencing.
Once we have additional information, it will be posted there.