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Intel HD Graphics 530 - Poor performance 4K

BStoi1
Beginner
6,979 Views

Hello,

I have a 4k display Acer Aspire VN7-592G, with a Core i7-6700HQ and a GeForce GTX 960M (Exact configuration https://www.acer.com/datasheets/2015/4876/VN7-592G/NX.G6KEX.006.html HERE). Unfortunately I am experiencing low performance when using the integrated HD 530 to run some 2d applications, like Excel. For example, resizing the columns or the rows crawls at about 5-6 fps. If I switch to the high performance 960M (using the context menu > run with graphics processor > high performance) there are no issues. The same problems can also be observed during some desktop animations and overall user interface experience.

The issues I am experiencing seem to be similar to those described in another post, QuGhZx actually posted a very relevant https://www.youtube.com/watch?v=z4TLGMvl9NA&feature=youtu.be video.

I have tried different driver versions, none of which made any improvements. Could this mean that the 530 can't handle 4K? Does anyone know more about this? Is it a driver issue? Any help is appreciated!

I am attaching the output from System Support Utility.

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22 Replies
idata
Employee
1,845 Views

Hello bogdanstoik,

Could you please let me know the driver versions you have tried?

In the meantime, please try updating your current driver version to the following; https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 Download Intel® Graphics Driver [15.45]. Use this method for the installation; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows....

Regards,

Amy.

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BStoi1
Beginner
1,845 Views

Hello Amy,

I have tried multiple versions:

20.19.15.4364 - Official Acer driver

20.19.15.4444 - Windows update driver

15.45.10.4542 - Your recommended version

15.45.12.4552 - Beta driver

Sadly, none of them make any difference.

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idata
Employee
1,845 Views

Thank you for that information.

From your system report I could not confirm if you have the latest Chipset Driver, so please try to get the latest from https://www.acer.com/ac/en/US/content/support-product/6403?b=1. Have you tried with VGA Driver .5937 from Acer?

Regards,

Amy.

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BStoi1
Beginner
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Yes, I installed the chipset driver as early as i could after installing Windows.

Regarding the 10.18.13.5937 VGA driver from Acer, that is for the discrete Nvidia card, yes, I installed that one also from the beginning.

It since got updated to 21.21.13.7633 through the GeForce experience app.

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idata
Employee
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/thread/110467 bogdanstoik I just want to know; have you contacted Acer in regard to this matter? Do they have any reports on similar matters?

Regards,

Amy.

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GRank
Beginner
1,845 Views

I have exactly the same issue with my ASUS ZenBook-Pro UX501VW, which has exactly the same specification.

Performance, even for very basic usage like browsing, is absolutely atrocious when set to 4K. Everything is fine and silky smooth if I lower the resolution.

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BStoi1
Beginner
1,845 Views

I have not. The logic behind my contacting Intel first, was the variety of manufacturers and configurations on which these problems are manifesting. Contacting Acer will be my next step.

However, can you please try to run the Excel test on a configuration similar to mine? I know this is a lot to ask, but if we're lucky you'll have all the data you need afterwards.

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GRank
Beginner
1,845 Views

Contacting Acer, or me contacting ASUS would be pointless. The issue is clearly with the on-chip GPU implementation. Due to the fact that everything is fine at lower resolutions, most likely something is choking the GPU's bandwidth in some way. This could potentially be somewhat alleviated if Intel's driver devs work specifically with the aim of optimizing 4K performance.

idata
Employee
1,845 Views

Sure, I can give a try. I will try to set my lab similar as your system configuration.

Regards,

Amy.

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BStoi1
Beginner
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I have an update. The Intel HD Graphics drivers updated automatically through Windows Update to version 21.20.16.4550. The problem still persists.

Edit: Not my best choice of words ... "update"

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idata
Employee
1,845 Views

I have been running some tests under several Skylake platforms, but none of them have shown any performances issues.

Regards,

Amy.

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BStoi1
Beginner
1,845 Views

I made 2 videos describing my experience.

Intel HD Graphics 530 - https://youtu.be/0svmmNeaLEo Intel HD Graphics 530 performance in Excel. 4K resolution. - YouTube

Nvidia GTX960M - https://youtu.be/ta34hux_4k8 Nvidia GTX 960M performance in Excel. 4K resolution. - YouTube

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idata
Employee
1,845 Views

There is a new driver version available from our end, here is the file; https://downloadcenter.intel.com/download/26563/Intel-Graphics-Driver-for-Windows- Download Intel® Graphics Driver for Windows*.

Use this method for the installation;

  1. Login with administrator privileges
  2. Open Control Panel
  3. Open Device Manager
  4. Click on "Display adapters"
  5. Double click "Intel HD Graphics"
  6. Click on the "Driver" tab
  7. Click on "Update Driver" button
  8. Click on "Browse my computer for driver software"
  9. Click on "Let me pick from a list of device drivers on my computer"
  10. Click on "Have Disk" button
  11. Click "Browse"
  12. Navigate to the folder that you unzipped the Intel HD Graphics driver to
  13. Navigate to the Graphics sub-folder
  14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS</li>
  15. Click "OK"
  16. Click "Next", Driver should now be installing.
  17. If successful, click "Close", Reboot.

Please give it a try, and let me now how it goes.

Regards,

Amy.

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BStoi1
Beginner
1,845 Views

With the 4590 driver, performance seems to have improved a bit, but not significantly. The resize animations are still choppy.

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idata
Employee
1,845 Views

Please try the following; in the Intel® HD Graphics Control Panel, go to "3D", and under "Global Settings" disable "Application Optimal Mode". If it is disabled, enable it and check if it makes any difference.

 

Regards,

Amy.

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BStoi1
Beginner
1,845 Views

Sorry for responding so late. I have tested with Application Optimal Mode both disabled and enabled. None have made any improvements.

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idata
Employee
1,845 Views

Thanks for the information.

 

Could you please let me know what is the resolution that you currently have set?

Regards,

Amy.

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BStoi1
Beginner
1,845 Views

I am using 3840 x 2160 (native). Commonly known as 4K, 4K UHD or 2160p.

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idata
Employee
1,845 Views

Can you set it to full HD 1920x1080 and check if the issue is still present?

Regards,

Amy.

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BStoi1
Beginner
1,646 Views

Setting the resolution to 1920x1080 improves the situation significantly, but it does not solve it completely. I would not categorize the 1080p experience as an issue.

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