In regard to your inquiry, the problem could be related to the ACPI (Advanced Configuration and Power Interface) controller on Windows, that it might be corrupted, so in this case one of the things to try will be to re-install Windows from scratch.
Since you mentioned you tried different Windows versions and the problem remains, then the next thing to do will be to either get in contact with Acer directly to get further technical or warranty assistance since they might have a specific work around or a possible fix for this problem, maybe there is an option on the BIOS to fix that or a BIOS update might be needed, or also you can get in contact directly with Microsoft, in order to find out if there is a setting or a troubleshoot step to fix this problem.
Additionally you can try to install the following driver, version 4425:
Or try the drivers from Acer, I looked for the model you gave us but it is not showing any results:
Acer’s phone number: 1 866-695-2237
Acer’s support site: https://www.acer.com/ac/en/US/content/support
Microsoft’s phone number: 1 800-642-7676
Microsoft’s support site: https://support.microsoft.com/en-gb
Any questions, please let me know.
Thank you for your reply!
Driver update didn't fix the problem. And there is no BIOS updates and there is not such special options in my BIOS.
I will contact both Microsoft and Acer support.
If there will be any other solutions I'll be here.
You are welcome.
Thank you very much for letting us know that information.
Perfect, no problem at all, please let us know the results of getting in contact with them in order to try to fix this problem.
Any questions, please let m know.