Thank you for contacting the Intel community.
We have not received any reports about this audio problem until now; I will appreciate if you could fill out the information at the following link:
Please don’t forget to attach the system information with the Beta graphics driver installed:
Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility):
Download Intel® System Support Utility
- Download the utility
- Run the exe and select ‘Scan’
- Save and include as an attachment in the Intel Community Forum
Report for Intel® Graphics Drivers follows the steps here:
- Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum
- Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
- In the command shell, type “dispdiag –out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
- Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
DispDiag does not work, just shows the list of -<option>
All other requested information is attached.
We released a Beta driver meant to address graphics corruption on Skyrim Special Edition:
So far the response from the community is that it works fine. The only additional issue we found with this Beta is that it has long load times; no one else has said anything about no sound.
Is there any possibility to test it with DP to DP cable?
I do not have any monitors or tvs that have DisplayPort connectors, so no I can not test a dp to dp cable.
In post 3, I referenced a different thread regarding the graphics issues also being present on the Intel HD 530. I specifically linked to a post made on December 7th by IntelRules27 reporting the failure of audio to work in the same setup as I have: an Intel nuc system connected to a tv using hdmi. Reading further, it seems that psychosprite also encountered the same issue on December 30th as they state that they followed the steps posted but asked what was meant by reset.
I clearly state in my initial post the same workaround (albeit, I took several extra steps in making certain that the Intel Display Drivers were completely removed) and determined through testing that it is a one time only "solution". The audio issue returns the next time you try to run Skyrim SE in full screen mode.
I did this BEFORE I discovered and mentioned IntelRules27's post.
In Windows 7 x64, the audio works using the Microsoft supplied 220.127.116.1150 drivers, but still has the graphical issues.
I would like to confirm that I was able to duplicate this issue.
I'll update this thread as soon as I have a more substantial update from our development team.
Edit: Internal Bug ID# 1405611922.
Thank you for reporting this issue to us.
I don't know if you discovered this already, but I found that if I start the game in full screen mode, but it is running in the background the audio works fine. This was not an intentional discovery by me, I started the game at the same time that Logitech Options decided to check for updates and it took priority over the game.
I would like to provide an update.
We have tested a new internal driver build and it fixes this issue. As soon as I have more details I'll update this thread.