Based on the memory specifications it seems to be the stick is fully compatible with the NUC, but we had a few cases where even if it seems fully compatible still does not work.
Do you have the option to either use the stick on a different device or to get another 8GB stick that you can try on the NUC?
This is to rule out a possible problem with the RAM itself.
To reset the BIOS settings you just need to press F9 and then F10 to save the changes and exit.
We can also try a BIOS update using the F7 method:
This is the .BIO file needed in order to do the update to 0060 latest:
On the following link you will see the memory that was tested as compatible with the NUC by Intel:
Just to let you know, there are many different memory RAM’s that are not in that list but that work with the NUC, those were just the ones tested by Intel.
Any questions, please let me know.
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KVR13LSE9/8 is ECC - NOT supported.
You need: KVR16LS11/8
Good catch Kenton!
Thanks for the replies, I shall source another RAM (non-ECC) and give it a go
I was able to install some different memory today (the one suggested by Gize2) and all seems well.
Thanks for your help
Thank you very much for letting us know that information, and thank you very much to Gize2 and to N. Scott Pearson for providing assistance on this thread.
Perfect, excellent, it is great to hear that the problem got fixed by using a different memory RAM.
Any other inquiry, do not hesitate in contact us again.