2 Replies Latest reply on Jan 18, 2017 5:23 PM by Intel Corporation

    RealSenseSR300Depth.inf

    RealInno

      Hello!

       

      I need RealSenseSR300Depth.inf installer for Windows 10 x64.

      My Windows 10 can't automatically install correct driver.

      Need to install like you describe at "Option Two" here: https://downloadmirror.intel.com/25044/eng/sr300_3_3_release_notes.pdf

        • 1. Re: RealSenseSR300Depth.inf
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Reallnno,

          Thanks for your interest in the Intel® RealSense Platform.

          We’re sorry to know that you are having issues installing the DCM, we would like to request you a little bit more information in order to identify the source of the issue and be able to further assist you:

          • Are you connecting the camera directly in the USB 3.0 port on your PC? Also, are you using the provided USB cable?
          • Could you please post a screenshot of your Device Manager, the devices under Imaging Devices?
          • Have you gotten an issue code when the installation fails? If so, please post that.
          • Could be an option to use “Option one” to install the DCM?

           

          Also, we would like to have a system information file of your computer. To generate it, please press on your keyboard WinLogo + r, then enter msinfo32, then click on File >> Export. This process might take some minutes, once you have generated that file please attach it to the case.
          We’ll be waiting for your reply.

           

          Regards,
          -Yermi

          • 2. Re: RealSenseSR300Depth.inf
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Reallnno,
             
            We would like to know if you still have issues installing the DCM, if so, could you please provided the information requested above?
             
            Regards,
            -Yermi