1 Reply Latest reply on Jan 18, 2017 1:19 PM by Intel Corporation

    Intel Thunderbolt 3 Secure Connect Utility exceptions

    DanOve

      Hi.

      I having issue with my HP TB3 Dock connected to my HP Zbook 17 G3.

      PC is all updated (Windows update, HP Support Assistant and Intel Driver Update Utility)

      After installing  Intel Thunderbolt 3 Secure Connect Utility and when I connect the TB3 to the PC always get an blue screen of death. Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLE. If I have TB3 connected to the PC while booting, the  Intel Thunderbolt 3 Secure Connect Utility terminates with a .net exception.

       

      Is there a newer version of Thunderbolt 3 Secure Connect Utility where this issue is fixed?

       

      Technical stuff:

       

      Windows 10, 64 bit

       

      Intel Thunderbolt 3 Secure Connect Utility VERSION:  16.1.47.275

      Application version: 16.1.47.1

      Service versjon: 16.1.47.1

      Controller driver version: 16.1.47.2

      Networking driver version: unknown

       

      Tunderbolt generation: 1577

      PD Firmware version: 1.07.03

       

       

      Exception details:

       

      Faulting application name: Thunderbolt.exe, version: 16.1.47.1, time stamp: 0x570a5d18
      Faulting module name: KERNELBASE.dll, version: 10.0.14393.479, time stamp: 0x582588e6
      Exception code: 0xe0434352
      Fault offset: 0x0000000000017788
      Faulting process id: 0x31d4
      Faulting application start time: 0x01d26ca5b1503132
      Faulting application path: C:\Program Files (x86)\Intel\Thunderbolt Software\Thunderbolt.exe
      Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
      Report Id: 5dff86bb-b31a-4a88-98bb-d9f81d85cecf
      Faulting package full name:
      Faulting package-relative application ID:

       

      Application: Thunderbolt.exe
      Framework Version: v4.0.30319
      Description: The process was terminated due to an unhandled exception.
      Exception Info: System.Management.ManagementException
         at System.Management.ThreadDispatch.Start()
         at System.Management.ManagementScope.Initialize()
         at System.Management.ManagementObject.Initialize(Boolean)
         at System.Management.ManagementClass.GetInstances(System.Management.EnumerationOptions)
         at Thunderbolt.Model.WMIUtils.GetClassInstances(System.String)
         at Thunderbolt.Model.Wmi.GetNotSupportedNetworkProtocol()
         at Thunderbolt.App.OnStartup(System.Windows.StartupEventArgs)
         at System.Windows.Application.<.ctor>b__1_0(System.Object)
         at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
         at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
         at System.Windows.Threading.DispatcherOperation.InvokeImpl()
         at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
         at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
         at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
         at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
         at System.Windows.Threading.DispatcherOperation.Invoke()
         at System.Windows.Threading.Dispatcher.ProcessQueue()
         at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
         at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
         at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
         at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
         at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
         at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
         at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
         at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
         at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
         at System.Windows.Application.RunDispatcher(System.Object)
         at System.Windows.Application.RunInternal(System.Windows.Window)
         at Thunderbolt.App.Main()