Acording to mail Angie_Intel I am creating new topic about my fault with INTEL HD 5500. Nobody from DELL or Microsoft was able to fix it .... the problem is here with me 1 year. I tried every new graphics driver, drivers from DELL or intel, new bios, etc....
Detail about fault:
|Category||Questions||Answers (N/A if not applicable)|
|Description||Provide a detailed description of the issue||It happen especialy after sleeping mode but it is not a rule. When I am watching online video on youtube or another video server (especialy if I have more windows with video open). Out of nowhere I get whole screen black for a second and than it looks everything normal, but it is not possible to continue with watching. It is necessary to reload the page.|
In event viewer I got a message: Graphics driver IGFX stoped responsing and it was recovered successfully.
|Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")||Always (100%):|
Sporadic (20-50%): X
Very Sporadic (<20%):
|Hardware (HW)||Brand and Model of the system.||DELL LATITUDE E7450|
|Hybrid or switchable graphics system?|
ie Does it have AMD or NV graphics too?
|NO external graphics, integrated INTEL HD Graphics 5500|
|Make and model of any Displays that are used to see the issue (see note2 below).|
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
|How much memory [RAM] in the system (see note2 below).||8 GB ram, single slot used|
|Provide any other hardware needed to replicate the issue.|
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
|no external HW needed|
|Hardware Stepping (see note1 below).||VEN_8086&DEV_1616&SUBSYS_062E1028&REV_09|
|Software (SW)||Operating System version (see note2 below).||Windows 10 Pro (10.0.14393) with latest update, anniversary update|
|VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.||1039.18|
|Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).||18.104.22.16854 (official DELL) but problem is also with latest INTEL driver.|
|SW or Apps version used to replicate the issue.||use google chrome with multiple youtube videos playing|
|Configurations||Single display, clone, or extended (see note2 below).||single display|
|Display resolution & refresh rate setting of each display (see note2 below).||1920x1080 60p Hz|
|AC or DC mode, i.e. is power cable plugged in or not?||- it is laptop|
|How to repro||Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.|
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.