4 Replies Latest reply on Jan 19, 2017 2:28 PM by Intel Corporation

    750 firmware

    JMeehan

      My 750 1.2TB is always showing Firmware update, but when I go into Firmware update the update button is always greyed out.

      I have updated to the Intel Solid-State Drive toolbox 3.4.1.

      According to the FAQ I should be upgrading the firmware via the Solid-State Drive toolbox in Windows and not the firmware update tool.

       

      Currently running 8EV10171

      Windows 10 Pro

      Intel i7-6700K @ 4Ghz

      Asus Maximux VIII Motherboard

       

      Any Help??

       

      Thanks

        • 1. Re: 750 firmware
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello JMeehan,

          We understand you would like to update to the latest firmware version for your Intel® SSD 750 Series using the Intel® SSD Toolbox, but are unable to do so since the update button is greyed out.

          Since Windows® 10 offers native NVMe* support, it's common for users to not realize that they're using the inbox driver. If this is the case, you won't be able to update your firmware using the toolbox, but will need to use the Firmware Update Tool instead.

          The simplest thing to do will be to first make sure that you're using the latest NVMe* drivers:

          - Intel® SSD NVMe Drivers version 1.8.0.1011 (make sure to reboot afterwards).

          If this does not resolve the issue, you may want to check to make sure your BIOS is up to date as well:

          - Asus* Maximux VIII Hero* Downloads.

          Or, if you prefer, you may also upgrade your firmware using the latest Firmware Update Tool available:

          - Intel® SSD Firmware Update Tool
          - Firmware Versions for Intel® Solid State Drives

          Note: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

          Please let us know if this helps.

          Best regards,
          Carlos A.

          • 2. Re: 750 firmware
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello JMeehan, 

            We're following up on your thread since we have not heard back from you.

            Has your issue already been resolved? Please let us know if you need further assistance.

            Best regards,
            Carlos A.

            • 3. Re: 750 firmware
              JMeehan

              All sorted, it was the NVMe Drivers, installed that and rebooted then all good.

               

              Thanks

              • 4. Re: 750 firmware
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello JMeehan,

                We're glad to hear this issue has been squared away.

                If you have further issues, just let us know. We're always glad to help.

                Best regards,
                Carlos A.