1 2 3 4 Previous Next 49 Replies Latest reply on Mar 25, 2017 2:33 PM by Ronin Branched from an earlier discussion.

    Resolutions issues with Intel HD Graphics 530 / i7-6700k

    Ronin

      Hi Esteban,

       

      There is a problem with custom resolutions, not only in Fallout4 but in many other games I think.

      If I create a lower custom resolution in Intel control panel, when I run the game, instead of going to that resolution that I set, the driver auto scales the resolution, to the monitor maximum resolution, instead of setting that resolution and letting the monitor to do the scaling. This is causing the igpu to be loaded with useless work and is causing lag.

      This was tested with the latest beta driver 4539.

       

      Have a nice day!

        • 1. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Ronin,

           

          Thank you for the report, would you please provide some examples of games that face this issue? To try to test them out.

           

          Regards,
          Esteban C

          • 2. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
            Ronin

            One of the games is Fallout 4. You don't even need to create custom resolution, it's enough to set lower resolution then your monitor and the resolution stayes the same as maximum monitor resolution.

             

            In Allods online I have a custom resolution 1456x960 and each time I reinstall driver (clean install), I have to set in Control Panel / Display , Scale to full screen then set it to Maintain Display Scaling. Sometimes I have to change resolution in game to another resolution and go back. Also in this game I get randomly some horizontal flash bands for fraction of second. Is not so disturbing because the periodicity is very big.

             

            I just tested GTA 5, and it is a very big problem with resolution settings. For example I created a custom resolution 1280x800 76Hz, and when I set that resolution the driver is setting resolution to 1024x768 76 Hz ..

            When I set resolution to 1280x800 59 Hz, the driver is setting resolution to 1680x1050 60 Hz ...

            I think it is a complete mess in driver at resolution calculation.

            • 3. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for the information provided, Ronin.

               

              I will gather this up and check if we can replicate the issues mentioned.

               

              Regards,
              Esteban C

              • 4. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Ronin ,

                 


                Hope you are doing good! I would like to provide some recommendations and indication to follow from your end in order to further assist you.


                1- Checking the mobo Bios version, is outdated. Please take into consideration updating the BIOS to the latest version. Here is the link:http://www.asrock.com/mb/Intel/Z170%20Extreme7+/?
                cat=Download&os=BIOS
                2- Please provide me with the current SSU report reflecting the latest drivers installed.
                3- For testing purposes, please test this old version of the driver:
                https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64bit

                 

                I am looking forward to hearing from you.

                 


                Regards,
                Esteban C

                • 5. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                  Ronin

                  Hi Esteban,

                   

                  I tested with some old Ati and Nvidia cards.

                  Ati card is behaving exactly like Intel.

                  On Nvidia instead it always give me the option "Use my display's built-in scaling" . On Ati I don't even have that option, and on Intel that option is "Maintain Display Scaling", which, on other resolutions that probably the monitor reports them, is missing. For example that option is missing on 1280x800 and my monitor supports that resolution as it is a 16:10 ratio ...

                  Is there a registry tweak to activate that option no matter what resolution is set?  On Nvidia I could set custom resolutions, just respecting the aspect ratio, and monitor was working with them.

                   

                  I don't need to update anything everything is with last updates, bios drivers and all. everything is about drivers and options not available.

                  I don't even want to test with older drivers then 4380, unless you want me to start report again "Display driver stopped responding", and Internet explorer freeze on some pages, which one of your colleague, Allan, got them fixed.

                  • 6. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                    Ronin

                    PS:The only resolutions on which the driver shows "Maintain Display Scaling" are 1024x768,  1280x960, 1280x1024, 1440x900, 1680x1050( some of those resolutions are not even 16:10 ...). The name should be "Use Display Scaling" and it should give the option to activate it on any resolution. I think that is the problem with people reporting that on some capture card is not working at the resolution they set, because the driver is doing conversion and there is no option to use monitor scaling, in that case being the capture card.

                     

                    • 7. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                      Ronin

                      Here you go: the SSU report.

                      And I don't know from where it reads the CPU voltage 1,7V ...lol

                      I don't have any voltage close to 1,7V.

                      • 8. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                        Ronin

                        That driver you gave me link is not for skylake

                        I don't know which version you want me to test, but any older version prior 4380 has problems with IE browser page size and some pages will just freeze or have Display driver crash error.

                        • 9. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Great, thank you for all the information provided, Ronin.

                           

                          I will add this to the case in order to further handle it.

                           

                          I am going to keep you updated on this for sure

                           

                          Have a nice week!

                           

                          Regards,
                          Esteban C

                          • 10. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                            Ronin

                            Well I hope this helps.

                            I will still run on igpu till I see how the vega 10 cards behave, because I am not so convinced on nvidia gtx 10xx cards, especially after the evga fiasco, even after the so called "fix" the temperatures on VRM's are a little bit to high for my taste (80 C). I can't imagine what will happen if the fans on that cards fail.

                            Atm the only video card I can think of buying is Asus strix, but I will decide when I will see some tests with vega 10

                             

                            Anyway thank you and

                            Have a nice week too !

                            • 11. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Sure, if any information is required, I will let you know.

                              I'm going to start testing this with Allods Online.

                              Regards,
                              Esteban C

                              • 12. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                                Ronin

                                Ok, in allods I'm already dizzy with the resolution bug, I set custom resolution 1456x960 76 Hz and first time it went 1680x1050, then I started play with the driver settings in control panel with resolution 1456x960 for the monitor changed "Maintain Display Ratio", "Maintain Aspect Ratio", "Scale Full screen" and nothing was working.

                                Restarted PC again same resolution in game  then I played again with those and I got instead of 1456x960 - 1280x960, after a lot of pain switching those settings and I still don't understand what was the setting that triggered the resolution change, because now no matter what I change in control panel the resolution stays the same.

                                I tried another resolution 1456x910 which is exactly the 16:10 scaling of monitor resolution, and instead again after playing with those switches and restart the monitor turned into 1152x900.

                                I don't know but it is a bug there and the resolution calculation and activation and all those switches in control panel are not working as they should.

                                • 13. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Understood, I will take that into consideration while testing this out.

                                  Really appreciate the additional information provided!

                                  Regards,
                                  Esteban C

                                  • 14. Re: Resolutions issues with Intel HD Graphics 530 / i7-6700k
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello Ronin ,

                                     

                                    After a while, I was able to setup the lab and perform tests with the nearest configuration available from my end.

                                     

                                    Here you can find the results and some screenshots.

                                     

                                    Steps followed:
                                    1. Installed Windows 8.1 Pro 64-bit
                                    2. Installed required drivers (LAN)
                                    3. Installed graphics drivers 4552
                                    4. Started the game
                                    Settings used in the game:
                                    Resolution 1456x960
                                    Graphics settings, default selected by the game (all of them added in the screenshots attached)

                                     

                                    Then I played the game for a while, got no "black bars" then I restarted the game, closed, and opened and the resolution was still there.

                                     

                                    *This is while using windowed option, fullscreen reflects no mouse cursor
                                    *The desktop resolution was set to 1456x960 @60Hz (custom resolution) and native res as well 1920x1080 @60Hz
                                    *Non of the settings reflected the issue mentioned (resolution within the game changes)

                                     

                                    I am truly sorry for the delayed answer, if there is something I missed, please let me know to proceed accordingly.

                                     

                                    Regards,
                                    Esteban C

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