We understand that you're experiencing performance issues with your Intel® Dual Band Wireless-AC 7260 adapter, as well as issues installing the latest Bluetooth* driver.
In order to better assist you, we'd like to get some more information first:
- Was this adapter pre-installed in your system by your computer manufacturer, or was it a replacement or upgrade part?
- What is the brand and model of your router or access point?
- Download and run the Intel® System Support Utility. This application will scan your system and allow you to save the report. Please attach the report to your response using the "advanced editor" option (top right of the reply box).
my router is the google fiber network box my laptop modle is toshiba l755d-s5130 and this was an upgrade install it work perfectly fine pervously on windows 10 did not start having issues with the bluetooth not working tell may of 2016 that is when bluetooth stopped working ive also seen in some online fourms im not the only one who has this card and has has issues with it working with bluetooth in windows 10 thin it all of the sudden not working i guess i could recored my screen when i try to install the bluetooth driver so you know what i mean my cousin has the excat same card in her hp laptop with windows 10 and bluetooth works fine on hers im guess sing there is a conflict with windows 10 after all of the updates from may 2016 up tell now and the drivers our there is a conflict elseware eaither way i need you to get this working like i said it was working in windows 10 from the time windows 10 came out tell may of 2016
This message was posted on behalf of Intel Corporation
We regret to inform you that your current hardware configuration is not supported. While the adapter is fully compatible with Windows® 10, it may be presenting compatibility issues with your laptop. Please refer to the following articles:
- Regulatory Information Regarding Wireless Hardware Installation or Upgrade.
- Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
We understand how this may be frustrating, specially considering the adapter was working well before. However in some cases, the compatibility gap may be worsened by installing further Windows* updates. It's worth noting that Toshiba*, your OEM, does not officially support Windows® 10 on your system.
- Toshiba* Satellite* L755D-S5130 Downloads.
Please remember that your wireless adapter needs two separate drivers, one for the Bluetooth* and one for Wireless module:
- Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version 19.20.3
- Intel® Wireless Bluetooth® Software for Windows® 10 Version 19.30.1649
Aside from this, we can suggest applying our recommended wireless settings, or contacting your computer manufacturer to verify your system compatibility.
Note: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.
i talked to my pc repair guy b4 i brought this wireless adaptor and i also contacted toshiba both said it was fully compatible with my modle laptop and windows 10 is fully compatible with my modle laptop sounds like to me you don't want to fix my issues and sounds like to me your not going to fix them like i said the blutooth was working just fine tell may of 2016 your drivers have ovsouy conflighted with windows updates and you need to get with microsoft and find out what the issues is and fix it asap
This message was posted on behalf of Intel Corporation
We understand your frustration. However, wireless adapters are not intended to be sold as retail items, but rather to and through OEMs. The reason for this is that there are very many different models with varying features, and it's very difficult for us to determine what the requirements are for your specific system.
For example, the Intel® Dual Band Wireless-AC 7260 comes in 6 different models (plus subparts), each is a variation intended for different regulatory situations and standards.
- Intel® Dual Band Wireless-AC 7260 Product Specifications
What we recommend is that whenever possible, to purchase the upgrade adapter directly from your OEM. We do not support wireless integrations nor upgrades. For this instances your support will need to come through your OEM, or the integrator of the adapter (your pc repair guy).
In a best effort basis, we can recommend performing a clean installation of your Bluetooth* drivers. Please remember that since the issue is out of our support scope, we cannot guarantee a resolution.
For a clean installation of your Bluetooth* drivers you will need to do the following:
1- Download and save the latest Bluetooth* drivers for your adapter. As an additional step, you may test our IT Admin driver version instead of the regular download.a. Intel® Wireless Bluetooth® Software for Windows® 10 Version 19.30.16492- Uninstall the Intel® Wireless Bluetooth Software (or Intel® PROSet/Wireless Software for Bluetooth(R) Technology) from your Programs and Features in the Control Panel.
b. Intel® Wireless Bluetooth® Software for IT Administrators (BT_19.30.1649_64_Win10.zip)
3- Remove the Bluetooth driver from Device Manager > Bluetooth* > Right click on the Bluetooth* module and select "Uninstall", making sure that the option to "Delete the driver software from this device" is selected (if available).
4- Remove temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe. Press OK. Select the main drive, usually "C:\". Check Temporary Files and uncheck everything else. Press OK.
6- Install the latest Bluetooth* driver.a. If you're choosing to install the IT Admin driver, you will need to extract the compressed (*.zip) file to a known location.
b. Open Device Manager, locate your Bluetooth* adapter. Right click and choose to "Update Driver Software..."
c. Locate and install the driver software manually, and select the extract location.
We do hope this helps.