2 Replies Latest reply on Jan 19, 2017 12:43 PM by Intel Corporation

    Why does my Windows 10 keep freezing?

    BML

      I have has Windows 10 installed on my computer and practically every time I go onto the Internet and open a page with graphics the computer freezes.  Sometimes it unfreezes but on many occasions I have to pull the plug.  The person who looks after my computer problems has installed the most up to date driver available so what can I do? 

        • 1. Re: Why does my Windows 10 keep freezing?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello BML,

          I will be more than glad to assist you with your matter.

          Could you please provide me the following details:

          Which will be the model of your laptop, desktop or Intel device?
          Which will be the model of your processor?
          Are you working with Windows 10 of 32-bit or 64-bit?

          Once that you reply I will continue working with your concern.

          Hope I can hear from you soon.

          Best regards,
          Angie

          • 2. Re: Why does my Windows 10 keep freezing?
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello BML,

            I would like to confirm the next information:

            Which will be the model of your laptop, desktop or Intel device?
            Which will be the model of your processor?
            Are you working with Windows 10 of 32-bit or 64-bit?

            Once that you reply I will assist you with your request.

            I am looking forward to hearing from you.

            Best regards,
            Angie