4 Replies Latest reply on Jan 20, 2017 4:58 PM by Intel Corporation

    Can't update chip

    DEVE8

      I get a "fail" after I download and try to install drives

       

       

       

      [059C:1AE4][2017-01-10T11:44:54]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\DEVE8\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{A20A4D16-D310-4D35-98BB-E0503874A2AD} {EB60FF55-5319-4644-8269-540048EEFBB6} 6256'

      [059C:1AE4][2017-01-10T11:44:54]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

      [059C:1AE4][2017-01-10T11:44:54]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

      [059C:1AE4][2017-01-10T11:44:54]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [059C:1AE4][2017-01-10T11:44:54]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [059C:1AE4][2017-01-10T11:44:55]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DEVE8\AppData\Local\Temp\Intel\Logs\Chipset_20170110114455.log'

      [059C:1AE4][2017-01-10T11:44:55]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\DEVE8\Downloads\Intel Components\SetupChipset.exe'

      [059C:1AE4][2017-01-10T11:44:55]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [059C:1AE4][2017-01-10T11:44:55]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [059C:1AE4][2017-01-10T11:44:55]i000: Loading managed bootstrapper application.

      [059C:1AE4][2017-01-10T11:44:55]i000: Creating BA thread to run asynchronously.

      [059C:1DA0][2017-01-10T11:44:55]i000: ** MBA ** Command line:

      [059C:1DA0][2017-01-10T11:44:55]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [059C:1DA0][2017-01-10T11:44:55]i000: ** MBA ** Calling Engine.Detect()

      [059C:1AE4][2017-01-10T11:44:55]i100: Detect begin, 3 packages

      [059C:1AE4][2017-01-10T11:44:55]i000: Setting string variable 'DotNet35' to value '1'

      [059C:1AE4][2017-01-10T11:44:55]i000: Setting string variable 'DotNet40Client' to value '1'

      [059C:1AE4][2017-01-10T11:44:55]i000: Setting string variable 'DotNet40Full' to value '1'

      [059C:1AE4][2017-01-10T11:44:55]i000: Setting string variable 'DotNet45' to value '394802'

      [059C:1AE4][2017-01-10T11:44:55]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [059C:1AE4][2017-01-10T11:44:55]i101: Detected package: DotNet45, state: Present, cached: None

      [059C:1AE4][2017-01-10T11:44:55]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [059C:1AE4][2017-01-10T11:44:55]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [059C:1AE4][2017-01-10T11:44:55]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [059C:1AE4][2017-01-10T11:44:55]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [059C:1AE4][2017-01-10T11:44:55]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [059C:1AE4][2017-01-10T11:44:55]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [059C:1AE4][2017-01-10T11:44:55]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [059C:1AE4][2017-01-10T11:44:55]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [059C:1AE4][2017-01-10T11:44:55]i199: Detect complete, result: 0x0

      [059C:1AE4][2017-01-10T11:46:05]i200: Plan begin, 3 packages, action: Install

      [059C:1AE4][2017-01-10T11:46:05]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [059C:1AE4][2017-01-10T11:46:05]i052: Condition 'NOT VersionNT64' evaluates to false.

      [059C:1AE4][2017-01-10T11:46:05]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [059C:1AE4][2017-01-10T11:46:05]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [059C:1AE4][2017-01-10T11:46:05]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [059C:1AE4][2017-01-10T11:46:05]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [059C:1AE4][2017-01-10T11:46:05]i052: Condition 'VersionNT64' evaluates to true.

      [059C:1AE4][2017-01-10T11:46:05]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [059C:1AE4][2017-01-10T11:46:05]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [059C:1AE4][2017-01-10T11:46:05]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [059C:1AE4][2017-01-10T11:46:05]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [059C:1AE4][2017-01-10T11:46:05]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\DEVE8\AppData\Local\Temp\Intel\Logs\Chipset_20170110114455_0_SetupChipsetx64.msi_rollback.log'

      [059C:1AE4][2017-01-10T11:46:05]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\DEVE8\AppData\Local\Temp\Intel\Logs\Chipset_20170110114455_0_SetupChipsetx64.msi.log'

      [059C:1AE4][2017-01-10T11:46:05]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [059C:1AE4][2017-01-10T11:46:05]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [059C:1AE4][2017-01-10T11:46:05]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [059C:1AE4][2017-01-10T11:46:05]i299: Plan complete, result: 0x0

      [059C:1DA0][2017-01-10T11:46:05]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [059C:1DA0][2017-01-10T11:46:05]i000: ** MBA ** Getting window handle.

      [059C:1DA0][2017-01-10T11:46:05]i000: ** MBA ** Calling Engine.Apply(). Window handle: 1049812

      [059C:1AE4][2017-01-10T11:46:05]i300: Apply begin

      [1870:1120][2017-01-10T11:46:05]i000: Caching bundle from: 'C:\Users\DEVE8\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [1870:1120][2017-01-10T11:46:05]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [1870:110C][2017-01-10T11:46:05]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

      [1870:110C][2017-01-10T11:46:05]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

      [1870:1120][2017-01-10T11:46:05]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

      [1870:1120][2017-01-10T11:46:05]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1870:1120][2017-01-10T11:46:08]e000: Error 0x80070643: Failed to install MSI package.

      [1870:1120][2017-01-10T11:46:08]e000: Error 0x80070643: Failed to execute MSI package.

      [059C:1AE4][2017-01-10T11:46:08]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [059C:1AE4][2017-01-10T11:46:08]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [059C:1AE4][2017-01-10T11:46:08]e000: Error 0x80070643: Failed to execute MSI package.

      [1870:1120][2017-01-10T11:46:08]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1870:1120][2017-01-10T11:46:09]e000: Error 0x80070643: Failed to uninstall MSI package.

      [1870:1120][2017-01-10T11:46:09]e000: Error 0x80070643: Failed to execute MSI package.

      [059C:1AE4][2017-01-10T11:46:09]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [059C:1AE4][2017-01-10T11:46:09]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [1870:1120][2017-01-10T11:46:09]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

      [1870:1120][2017-01-10T11:46:09]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

      [1870:1120][2017-01-10T11:46:09]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [1870:1120][2017-01-10T11:46:09]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [1870:1120][2017-01-10T11:46:09]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [059C:1AE4][2017-01-10T11:46:09]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [059C:1AE4][2017-01-10T11:46:09]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [059C:1DA0][2017-01-10T11:46:09]e000: ** MBA ** Unknown error.

        • 1. Re: Can't update chip
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello DEVE8,

          I will be more than glad to assist you with your matter.

          Could you please provide me the following details:

          Which will be the model of your laptop, desktop or Intel device?
          Which will be the model of your processor?
          Which Operating System do you have?

          Once that you reply I will continue working with your concern.

          Hope I can hear from you soon.

          Best regards,
          Angie

          • 2. Re: Can't update chip
            DEVE8

            I have a desktop that is custom built.  I have a Evga P55 micro mother board.

             

            The processor I have is a intel core i5 650 CPU 3.20Ghz

             

            Windows 10 64bit

            • 3. Re: Can't update chip
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello DEVE8,

              Thanks for your reply.

              In regard to your concern, you can try the following steps:

              -Confirm that your BIOS is up to date. If not, download the BIOS version from the Board manufacturer(OEM) website.
              -Then download the proper Chipset for your Evga P55 at the Board manufacturer(OEM) website.
              -Also, please make sure that the windows version you are using is compatible with your board. And the rest of the components.

              Here is the contact for EVGA Support:

              EVGA Support

              I am looking forward to hearing from you.

              Best regards,
              Angie

              • 4. Re: Can't update chip
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello DEVE8,

                I would like to know if you were able to confirm any of the details that were previously suggested?

                In case if you need further assistance do not hesitate to reply back.

                I am looking forward to hearing from you.

                Regards,
                Angie.