2 Replies Latest reply on Jan 24, 2017 12:28 PM by Intel Corporation

    HD Graphics 530×HDMI shows Black-Outs


      The resume of my desktop is like the following.


      M/B: Asus H170-Pro

      CPU: Core i7 6700 3.4GHz

      DRAM: Crucial CT2K8G4DFD8213 (DDR4-2133 8GB×2)

      OS: Windows 10 64bit Pro (Version 1607 Build 14393.576)

      SSD: Samsung 950 Pro M.2 NVMe

      HDD: WD Blue 2TB 5400rpm

      TV Tuner: PIX-DT460 PCI Express x1

      Keyboard and Mouse: via each PS/2 port

      Monitor: QNIX QHD2410R Multi (without DisplayPort)

      Video Format: HDMI 2560×1440 60Hz

      Cable: Green House GH-YHD15-BK (4K・2K-capable 1.5m)

      Graphics: Intel(R) HD Graphics 530 (On Board)

      Sound: Realtek HD Audio (On Board) to QNIX (back-side speaker) analog input


      From 2016/10/09 to 2016/12/13, my desktop and monitor worked perfectly.  Since 2016/12/14, they show black-outs of 3.2 seconds zero times to about 10 times per hour.  They are not shorter than 2 sec nor longer than 4 sec.  The sound stops simultaneously with the black-out.  On some days, the black-outs do not occur for more than 8 hours.  Horizontal black line (through-out) noises within the bottom half of screen can be frequently observed right before the black-out.  I also experienced whole-screen shakings when I moved between cells on Excel.  I tested my monitor with another HP notebook (HP Pavilion Gaming 15-ak051tx Intel HD Graphics 530 2015/12/21 for 4 days and a black-out could not be recognized (I played music to hear whether the black-out occurs when I leaved my notebook).


        I returned my monitor to my desktop and examined several different versions of 530 drivers.  First 6 digits of version numbers shown on the download site ( https://downloadcenter.intel.com/ja/product/88345/Intel-HD-Graphics-530 ) and those which of Device Manager do not match.  Maybe Microsoft and Intel manage the version numbers differently.  So, I only name the last 4 digits to indicate which driver I use.  4552 (beta) and 4542 result in the black-outs within 11 minutes after booting Windows up.  4539 (beta) results in black-outs within 30 minutes after booting.  Since 2017/01/04, I use 4352 and the black-out have not been recognized (6 days, but I worked outside often).  My question would be that should I use 4352 forever trying disabling auto-updating, or should I engineer Windows and Intel HD Graphics settings to utilize for example 4542?