5 Replies Latest reply on Jan 13, 2017 9:22 AM by patogrande

    Intel HD doesn't allow me to select 4k 60HZ even though it's listed as supported by the monitor.

    patogrande

      I recently receive a new laptop for work (Dell Precision 5510), and am unable to run my external monitor at 4k 60hz.  My previous laptop, a 2014 Macbook Pro, is able to do so fine.  The monitor is a Philips bdm4065uc. I've already set it to DisplayPort 1.2 in the OSD settings. I'm connecting to the monitor with a Mini DisplayPort to DisplayPort cable connected to a USB-C Dell Dock WD15.  Here is the information from Intel HD:

       

      Intel(R) HD Graphics 530

       

      Report Date: Monday, January 9, 2017

      Report Time [hh:mm:ss]: 9:45:21 AM

      Driver Version: 20.19.15.4531

      Operating System: Windows* 10 Enterprise (10.0.14393)

      Default Language: English (United States)

      Physical Memory: 15966 MB

      Vendor ID: 8086

      Device ID: 191B

      Device Revision: 06

      Video BIOS: 1028.0

      Current Resolution: 3840 x 2160

       

      Processor: Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz

      Processor Speed: 2712 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 530

      Shader Version: 5.1

      OpenGL* Version: 4.4

      OpenCL* Version: 2.0

       

      * Microsoft DirectX* *

      Runtime Version: 12.0

      Hardware-Supported Version: 12.0

       

      * Devices connected to the Graphics Accelerator *

       

      Active Displays: 2

       

      * Built-in Display *

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: Embedded DisplayPort

      Device Type: Built-in Display

       

      Maximum Image Size

      Horizontal Size: 13.78 inches

      Vertical Size: 7.48 inches

       

      Supported Modes

      3840 x 2160 (60p Hz)

       

      * Digital Display *

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: DisplayPort

      Device Type: DisplayPort

       

      Maximum Image Size

      Horizontal Size: 34.65 inches

      Vertical Size: 19.29 inches

       

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (67p Hz)

      640 x 480 (72p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      720 x 480 (60p Hz)

      720 x 576 (50p Hz)

      800 x 600 (60p Hz)

      800 x 600 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (75p Hz)

      1280 x 720 (60p Hz)

      1280 x 720 (50p Hz)

      1280 x 960 (60p Hz)

      1280 x 1024 (75p Hz)

      1280 x 1024 (60p Hz)

      1440 x 900 (75p Hz)

      1440 x 900 (60p Hz)

      1680 x 1050 (60p Hz)

      1920 x 1080 (60p Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (50p Hz)

      1920 x 1080 (50i Hz)

      2048 x 1080 (60p Hz)

      2560 x 1440 (60p Hz)

      3840 x 2160 (60p Hz)

      3840 x 2160 (24p Hz)

      3840 x 2160 (30p Hz)

       

      Power Management Support

      Active Off Mode: Supported

      * Other names and brands are the property of their respective owners.

       

      Any help would be appreciated.