Thanks for your interest in the Intel RealSense Platform.
We appreciate all the information provided. We would like to know your current version of Windows, please check it at Settings->System->About. If the Windows OS version is lower than 14393.576 we’d suggest you to try to update the latest version of Windows and then try to install the DCM again. Please let us know if it helps, we’ll be waiting for your reply.
Thank you for your reply, unfortunately my version is exactly 14393.576.
Any other suggestions?
Please try to update the USB drivers for your chipset and also reinstall the DCM, and collect all the installation logs (from the DCM installation) from these directories and send them to us, they could provide extra information that may help us to solve the issue.
- %temp% is typically, "C:\Users\<username>\AppData\Local\Temp."
- %windir% is typically "C:\Windows".
We’ll be waiting for your reply.
Since I actually based my own startup's product on the realsense I cannot wait 1/2 days every time I need a reply from your assistance service.
So I didn't find a way to reinstall the driver and I had to format my computer.
Currently both the integrated and the peripheral cameras are detected but the latter present this issue SR300 usb-disconnects when camera turns active - unusable
I noted that your Windows version is 14393.576. Are you using a Windows 10 Insider Preview build? RealSense and the Windows Hello login interface have been not working in the Preview builds since around the time of your build, and in last week's 15002 and 15007 builds. However, it was reported today that a fix for this may have been implemented in the latest 15015 build.
I note that it is an integrated SR300. Trying to use the regular drivers with an integrated version does not always go well, as the manufacturer may tweak their implementation of the camera in ways that make it incompatible with the external cam's drivers. In these cases, it is good practice to go to the manufacturer's support web page and download the camera drivers from there.
I had to do some guesswork about which specific model you had. I am guessing it is the VN7-592G?
Here's the driver page for that model.
If I have got the wrong model number, I recommend looking for the camera drivers for your particular model on that support site.
Thank you for your help, I appreciate it. It is the right model, anyway the integrated version works flawlessly, the problem shows up with the peripheral cameras. When they turn active (SenseManager->Init() call) they automatically turn off. I tried all USB3.0 ports in every context, but same problem. It wasn't like that before
You're very welcome!
The peripheral camera is another SR-300, right? Two SR-300 cameras are not supposed to be able to be used simultaneously on the same machine for anything more complex than raw data streaming. Multiple cameras are supported in the open-source RealSense SDK Librealsense though.
Thanks to you too Yermi, I appreciate it.
I've still got the same problem. The camera turns off when I activate it. The lights turn on just for an instant. The integrated one, instead, works.
I know that i cannot use multiple cameras together. I am not doing that.
As i mentioned before it's the same problem presented in the other thread.
No one from Intel had the decency to try to solve it but continue asking things like "did you installed the latest windows version?" and so on and so forth losing days of replies.
If you only want to use the external SR-300 camera instead of the integrated one, the common method used to use an external device of the same type as an internal one is to disable the internal one using the Device Manager section of Windows so that Windows ignores it, and the conflict between the two devices is removed. You can find the Device Manager easily in Windows 10 by typing device manager into the 'Ask me anything' text box on the bottom taskbar of Windows.
Find the internal SR-300 camera in the Device Manager, right-click on it and select 'Disable' from the menu that pops up.