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Dear Intel,
It would be great if you could refer to my previous post :
I've just change my monitor to http://www.viewsonic.com.au/products/lcd/VX3209-2K.php# pDownloads VX3209-2K 32" QHD LCD monitor - LED Display - Products - ViewSonic
However, I only managed to get maximum 1920x1080px resolution from the Intel's HD Graphics Control Panel.
May I know is there any drivers / software available for me to install in order to achieve 2560x1440px resolutions?
Thank you.
Best regards,
Jessica C.
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Hello JessicaChan,
Did you install the driver provided by the monitor manufacturer? See here for the driver; http://www.viewsonic.com.au/products/lcd/VX3209-2K.php# pDownloads VX3209-2K 32" QHD LCD monitor - LED Display - Products - ViewSonic, scroll down to "Driver & Software".
Regards,
Amy.
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Hi Amy,
Thank you for your reply.
I have tried none of the drivers there works for the resolution.
Thank you.
Best regards,
Jessica
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Let's make sure you have the latest BIOS and the latest chipset driver, get these two files here;
BIOS 0103; https://downloadcenter.intel.com/download/24426/BIOS-Update-EBH7710H-86A-?product=59505 Download BIOS Update [EBH7710H.86A]
Intel® Chipset Device; https://downloadcenter.intel.com/download/23061/Chipset-Intel-Chipset-Device-Software-for-Intel-Desktop-Boards?product=59505
Could you please let me know your current operating system, and the Intel® HD Graphics driver version installed? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
Regards,
Amy.
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Thank you very much for that information.
Let's updating your Intel® HD Graphics driver to the following version; https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33], use this method to ensure the installation; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows... .
Regards,
Amy.
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Dear Amy,
Thank you for your assistance.
I've changed the connection to display port and successfully configured to the desired resolution.
Thank you.
Best regards,
Jessica
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Jessica, those are great news. I am glad to hear you were able to select the resolution.
If you need further assistance let us know.
Regards,
Amy.
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