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DH77EB monitor's driver / software

JC3
Novice
2,708 Views

Dear Intel,

It would be great if you could refer to my previous post :

I've just change my monitor to http://www.viewsonic.com.au/products/lcd/VX3209-2K.php# pDownloads VX3209-2K 32" QHD LCD monitor - LED Display - Products - ViewSonic

However, I only managed to get maximum 1920x1080px resolution from the Intel's HD Graphics Control Panel.

May I know is there any drivers / software available for me to install in order to achieve 2560x1440px resolutions?

Thank you.

Best regards,

Jessica C.

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7 Replies
idata
Employee
1,226 Views

Hello JessicaChan,

Did you install the driver provided by the monitor manufacturer? See here for the driver; http://www.viewsonic.com.au/products/lcd/VX3209-2K.php# pDownloads VX3209-2K 32" QHD LCD monitor - LED Display - Products - ViewSonic, scroll down to "Driver & Software".

Regards,

Amy.

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JC3
Novice
1,226 Views

Hi Amy,

Thank you for your reply.

I have tried none of the drivers there works for the resolution.

Thank you.

Best regards,

Jessica

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idata
Employee
1,226 Views

Let's make sure you have the latest BIOS and the latest chipset driver, get these two files here;

BIOS 0103; https://downloadcenter.intel.com/download/24426/BIOS-Update-EBH7710H-86A-?product=59505 Download BIOS Update [EBH7710H.86A]

Intel® Chipset Device; https://downloadcenter.intel.com/download/23061/Chipset-Intel-Chipset-Device-Software-for-Intel-Desktop-Boards?product=59505

Could you please let me know your current operating system, and the Intel® HD Graphics driver version installed? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards,

Amy.

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JC3
Novice
1,226 Views

Hi Amy,

This is my driver version: 10.18.10.4358

Installed latest BIOS and the latest chipset driver.

Looking forward to hearing from you, thank you.

Best regards,

Jessica

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idata
Employee
1,226 Views

Thank you very much for that information.

Let's updating your Intel® HD Graphics driver to the following version; https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33], use this method to ensure the installation; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows... .

Regards,

Amy.

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JC3
Novice
1,226 Views

Dear Amy,

Thank you for your assistance.

I've changed the connection to display port and successfully configured to the desired resolution.

Thank you.

Best regards,

Jessica

idata
Employee
1,226 Views

Jessica, those are great news. I am glad to hear you were able to select the resolution.

If you need further assistance let us know.

Regards,

Amy.

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