This message was posted on behalf of Intel Corporation
In order to further assist you with the most accurate information, could you please provide the Windows version you are using?
Also, a BIOS update to the latest version will be a good troubleshoot step to try, on the following link you will find the instruction ns of how to do that:
F7 method to do a BIOS update:
This is the .BIO file needed to do the update:
Any questions, please let me know.