I will me more than glad to assist you with your matter.
Before I can provide you further assistance, could you please provide us with the system report of your device?
You can get the system report at the following link:
Intel® System Support Utility
As soon as you reply I will continue with the investigation of your issue.
i sent ssu report file
thanx your fast response.
Thank you for your reply,
Unfortunately, I am unable to open your report.
Could you please send it in another format? Or you can also add it directly to this thread.
Hope I can hear from you soon.
thank you for your concern
here you are
Operating System: Microsoft Windows 7 Ultimate K(6.1.7601 Build 7601) Physical Memory (Installed): 8 GB Processor : Intel(R) Pentium(R) CPU G4500 @ 3.50GHz System Type: x64-based PC Display Adapter(s): NVIDIA GeForce GTX 460 SE 18.104.22.16833 System Manufacturer: Gigabyte Technology Co., Ltd. System Model: B150M-D3H-CF Network Adapter(s): 802.11n USB Wireless LAN Card 22.214.171.124 Disk(s): JetFlash Transcend 8GB USB Device 3.41 GB (available) 6.1.7601.19133 SAMSUNG HD502HJ SCSI Disk Device 342.59 GB (available) 6.1.7601.19133 SanDisk Ultra USB Device 21.27 GB (available) 6.1.7601.19133 WDC WD5000AAKS-00V1A SCSI Disk Device 97.68 GB (available) 6.1.7601.19133
Thanks for your faster response.
I will continue with the investigation about your current matter.
I will try to reply as soon as possible with further information.
Could you please try to complete a manual install for the latest graphic driver for your Intel® HD Graphics 530, and confirm that you have the latest BIOS for your board.
GA-B150M-D3H (rev. 1.0) Intel® B150 Chipset - BIOS updates
How to Manually Install a Graphics Driver in Windows 7*
Intel® Graphics Driver [15.45] (Version: 126.96.36.19942 (Latest) Date: 11/9/2016)
Please let me know how it goes in order to further assist you if required.
thank you Angie
i diid it
it's working now
1. have upgraded M/B bios
2. changed onboard display option from Auto to Enable in bios option
3. installed new intel driver
then i could solve.
thank a lot again