2 Replies Latest reply on Jan 3, 2017 12:58 PM by Intel Corporation

    unkown eror when installing chipset device


      HI there,


      I don't know much about computers and I have bought my son Sims4 for the PC. Now that we have fixed the origin/EA log in problem, it now tells me that the Video Card does not meet the requirements.


      I have an Intel Q35 express chipset family.  I have downloaded the intel driver update utility which has scanned the PC and recommended update but when I try to install this it says unknown error.  Please can someone help me to install this.  On the back of the game it says the video must be 128mb of video ram and support for pixel shader 3.0.


      Beginning to wish I had not bought this game!


      Kind regards