intel hd graphics control panel not opening

[ASmit30]

Hi guys,

I really need help with an issue that has been ongoing for a month or so now, and I would like to reach out and make one final effort before I have to go off and pay someone some money to fix this (and probably have to re-install everything again for the 10th time).

So I have a monitor connected and also a TV to my PC. It used to work fine, I could use intel HD graphics control panel to either extend to one monitor and duplicate to TV or a meriad of other options.

I went away and now I came back and the PC does not pick anything up. I have reset, restored, totally renewed windows many times. I have changed the HDMI cable. I have installed and uninstalled drivers both old and new.

Earlier today after a reset I turned on the tv and it worked, it was duplicating to the monitor, tv and PC. The control panel did not open but the image was on the TV, life was looking good. And then I started to try and use the basic display properties to try and make the image extend, and basically my PC went black and I only had image on my tv. I could only show image on my tv and if I removed the hdmi the PC would give me a crash screen. Anyway i digress...

I then had to reset again and I decided to ignore it. I have tried this /thread/52670?q=intel%20hd%20graphics%20control%20panel%20not%20opening https://communities.intel.com/thread/52670?q=intel%20hd%20graphics%20control%20panel%20not%20opening , with no success and about another dozen other help sites and none have worked for me.

This is the information I can provide.

My PC works fine and did before I went away.

Have monitor in 1 hdmi port and TV in the other.

HD Intel Graphics 5600 Control panel does not open. (yes even going to open file location and clicking all the others in there does nothing)

I also removed all 3rd party software to make sure that was not the problem.

Please help me if you can. I will give this a month and then I will have to suck it up and pay some uber money to some uber geek to save my life, because seriously, how the hell am I supposed to watch Vikings!!!!!!!!!

Thank you all!!

[idata]

Hello andysmithasking:

In regard to this problem, basically you tried all the troubleshoot steps that we recommend, which are to test the computer with a different HDMI cable, to use different ports to rule out a possible problem with one of them and to test it with different monitors or displays to make sure they are working properly. In order to try to find a driver or further steps to fix this problem, please provide the following information: What is the model of the motherboard? What is the model of the processor? If this is a laptop, what is the model of the laptop? Which windows version are you using? Any further questions, please let me know. Regards Alberto

[ASmit30]

Hello Alberto,

Thank you for tackling this issue. Here is the information you asked for:

Motherboard: Micro-Star International Co. Ltd (x64)

ProcessorIntel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)

Laptop Model: MSI - GE72 2QC Apache

Windows Version: Windows 10 (Pro, I paid for it so whatever that Paid version is called not the free one they were dishing out)

Thanks again ,

Andrew.

[idata]

Hello andysmithasking:

You are welcome. Thank you very much for providing that information. The processor works with the Intel® HD Graphics 5600 controller and the latest version of the graphics driver is the beta driver 4539, please try that driver: https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- If the problem persists, on the following link you will find the driver 4501, please try to install it: https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- Now, since the Intel drivers are generic, it is always recommended to use the ones provided by the manufacturer, look for VGA: https://www.msi.com/Laptop/support/GE72-2QC-Apache.html# down-driver&Win10 64 Please let me know the results of trying the drivers above. Any questions, please let me know. Regards Alberto

[ASmit30]

Mate thank you so much!! It worked!!

I used the first driver link and the VGA you showed and all good!! Have a good 2017!!!

Andrew.