12 Replies Latest reply on Feb 1, 2017 8:14 AM by cjdshaw

    NUC6i5SYH intermittent HDMI sound problems

    cjdshaw

      I have the NUC6i5SYH as an HTPC running Windows 10 with 21.20.16.4534 graphics drivers which Windows auto-installed. Most of the time, everything works fine with audio and video going over HDMI to my Onkyo receiver, which plays the audio and relays the video to my Pioneer plasma. The NUC stays on the whole time, and I shut down the receiver and TV when I'm done

       

      About one time in 10, though, when I turn on the system, the sound icon in Windows has a red x, and "Intel Display Audio" doesn't show up in "Playback devices". A reboot fixes it, so I think the problem is with the NUC, not the amp. I've tried uninstalling the drivers and letting Windows re-install them, but it doesn't seem to help. It's not a show-stopper, but it makes the system much less user-friendly for other people

       

      I've attached the SSU output, though the sound was working OK when this was generated. I'll run it again next time the problem occurs

       

      Any tips would be much appreciated, thanks