It would be helpful if you monitored the temperatures while this is occurring. One possible source for slowing/freezing can be that the processor is overheating and throttling performance in an attempt to avoid a thermal failure. A program like AIDA64, SpeedFan or HWMonitor would do the trick...
Hope this helps,
The suggestion provided by Scott is totally applicable, please do monitor temperatures to find out if you are having issues caused by them.
Additionally, I would like to gather up some useful information from your system, this can be easily done with the Intel SSU.
How to use the SSU?
-Download the utility
-Scan your system with the utility
-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)
Hope I can hear from you.
thanks to you and Scott for replying.
The computer which is freezing is not the computer that is running very hot.
The hot one was my NUC 5i5RYH. This one viewed video fine for some reason, but was set up in basically the same way as my NUC 5i7&RYH with Windows 10 as its operating platform.
So my i7 seems to run fine and does not overheat but as I said, it simply will not work on live video and quite frequently other types of basic YouTube video. I have gone into my device manager checked for new drivers across the entire system as well as using the Intel Driver Update tool to do the same thing, but the problem persists.
Any help you can offer greatly appreciated.
Attached is the file request.
Thanks for the info provided!
Please let me know the following:
1. Streaming video and video playback on the browser is the only thing that is not working?
2. Is the second screen working for other tasks like web browsing or playing music?
3. If option 2 is "yes", please try using a different browser to stream video or play videos
Also, you can test the following drivers with your system:
Please let me know how it goes.
to answer your questions:
1. steaming was the only thing not working;
2. my second screen (extended desktop to a second monitor) was working fine for other tasks;
3...and after downloading the new drivers 4501 and 4539 above, I have tried using MS Edge, and live video now works!
I tried watching live video on Google Chrome however, and my computer still froze after about 30 seconds of playing and I had to force shut down and restart.
I do not know if live video always worked on MS Edge, or if the new drivers made the difference.
I have been watching live video on MS Edge for over 2 hours now and it still works, as well as other live news videos streaming sites. But Chrome does not.
So is there some incompatibility with Chrome?
Also, my i7 is definitely running hotter with live video now - with no video streaming the lid is not hot at all, with live video, it is warmer, but the fan is not running so it can't be that hot.
But my i5 still suffers from overheating (although it will work on Chrome with live video).
So my status is:
1. live video works on my i7 but only with MS Edge and not with Chrome;
2. my i7 is running warmer with live video but not too hot so far;
3. my i5 will run live video on Chrome or Edge but suffers from bad overheating still.
So thanks for your suggestions about MS Edge - but query why Chrome won't work on live video?
And is there anything I can do about my i5 overheating? As I said, it gets too hot to touch and the fan runs constantly to the point where I think it's verging on a meltdown/failure.
Thanks so much for your help so far.
If the issue is with chrome only, my recommendation is contacting Google Chrome* support to get further troubleshooting.
Which are the temps you are reaching with the i5 while "overheating"? Some screenshots would be great, as well as the full model of the CPU and system model if from an OEM (Lenovo, Dell, HP, others)
I think I spoke too soon...
I left my i7 running for a couple of hours today - just with a Chrome browser open but no live video, and the computer froze again, so that I had to shut down and restart.
Surely this can't just be a Chrome issue? My Chrome browser is up to date and as I said, this never happened with my i5 NUC?
I am not sure what the temps are on my i5 - is there a way the computer can tell me that information?
The i5 is the NUC i55RYH Mini PC Intel® NUC Kit NUC5i5RYH with the i5 525OU processor.
I also tried running my i7 with just MS Edge running - on a static website with no live video, and again after about 2 hours the computer froze again requiring force shut down.
So the problem appears to persist. Any other suggestions?
The temperatures can be monitored with third party software (Speccy could be an option).
Those freezes that you mention, are they happening just with a browser opened?
Maybe you could try system file checker, to find out if there is something wrong with your Windows installation.
Using system file checker: https://support.microsoft.com/en-us/kb/929833
Another option would be install Windows again, no additional software, just the browsers you are having issues with, and see if the problem persists, if it doesn't, you can start adding software that you require to find out if one of them is causing the issue.
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
Thanks, but the problem now occurs randomly and not just while trying to watch live video.
I have to say that I think there are some bugs with the NUC system - I have read about overheating being a problem generally and as I said my i5 gets too hot to touch - borderline fire risk. Is there any way I can claim on warranty etc?
I will check windows etc.
thanks for your help so far.
You should do two things. First, update your fan speed control configuration in the BIOS. Second, run a 3rd-party monitoring utility so that you can see if temperatures are actually an issue.
To update your fan speed control configuration, do the following:
- From reset/power on, use F2 at the BIOS splash screen to enter BIOS Setup (Visual BIOS).
- Click on Advanced and then Cooling.
- In the right-hand pane, modify your configuration to the settings detailed below.
- Press F10 and choose to save the updated configuration as you exit Visual BIOS.
Fan Control Mode Custom
Minimum Duty Cycle (%) 40
Primary Temperature Sensor Processor
Minimum Temperature (°C) 65
Duty Cycle Increment (%/°C) 3
Secondary Temperature Sensor Motherboard
Minimum Temperature (°C) 55
Duty Cycle Increment (%/°C) 3
There are a plethora of 3rd-party monitoring utilities that you can use. Here are my top picks:
Hope this helps - and let us know the results of your monitoring...
thanks both for the suggestions.
So I took both my i5 and i7 NUC's back to my vendor. The i5 appeared to have some dust in it and we vacumed it and then also adjusted the BIOS settings - and so far it seems to run cooler now. But to be honest it's a little early to know if that issue is fully resolved - but I think so.
As far as the i7 goes, we cloned the i5 - which as I said was working ok - but then there were still problems with the i7 not playing video - so then we reinstalled Windows 10 over the top - i.e. as a system repair installation - and low and behold the i7 now plays video ok. So there must have been something wrong in how W10 had been installed that wasn't revealing itself. So, so far, so good!
Thanks for your help and further enquiries - I will keep you informed if the problem recurs.