1 Reply Latest reply on Jan 25, 2017 9:58 AM by ivanu_intel

    intel x5-z8300 (intel hd graphics) sync issue

    roee1212

      I I bought a mini PC (minix z83-4) with this chip. every video I play is out of sync (the audio does not match the video) . This happens every time, unless I restart the mini PC, and after a couple of minutes (sometimes 30 mins or so) the out of sync problem returns. any idea what could solve this?

        • 1. Re: intel x5-z8300 (intel hd graphics) sync issue
          ivanu_intel

          Hello roee1212,

           

          In this case, for you to get better support about this product I strongly recommend contacting your system manufacturer as they are more familiar with your products and how all the components interact with each other.

           

          Unfortunately we don’t have this product to test the graphics and your computer manufacturer might be able to create a lab to verify if the issue is present in your unit and to provide you with the proper troubleshooting.

           

          You should be able to get in contact with them at the following link:

          http://minix.com.hk/en/products/neo-z83-4

          NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

           

           

          Best wishes,

           

          Ivan.