Civilization VI directx12 with HD 5500 graphics

Hello gilles1:
 
Just to make sure here is the latest graphics driver for Intel® HD Graphics 5500 controller, it is the beta driver 4539:
 
https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
 
If that driver does not work you can try the following, it is version 4501:
 
https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
 
In regard to your inquiry, yes the graphics controller supports DirectX 12, as you can confirm on the following link:
 
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005524.html
 
Also, the game was tested and confirmed it should work just fine, on the following link you will find the recommended settings to play it:
 
https://gameplay.intel.com/GamesSettings/8913/85215/Intel%C2%AE%20Core%E2%84%A2%20i7-5600U%20Processor%20(4M%20Cache,%20up%20to%203.20%20GHz)
 
Please let me know the results of trying the above steps:
 
Any questions, please let me know.
 
Alberto
 

Hello gilles1:
 
Thank you very much for providing the picture, it is very helpful for us.
 
And yes, even though the version of DriectX is 12.0 for this specific driver hardware wise it will support or run the version 11.1. so it is actually expected that you get the message that there is no equipment supporting DirectX12.
 
Any questions, please let me know.
 
Alberto
 

Hello gilles1:
 
Thank you very much for providing that information.
 
In this case we will start an investigation in order to get the most accurate information about this matter.
 
As soon as I get any updates I will post all the information on this thread.
 
Any further questions about this matter, please let me know.
 
Regards
 
Alberto
 

Hello gilles1:
 
I just wanted to let you know that we are still doing the investigation on this matter in order to try to find a possible fix for it, we just need to verify a few details.
 
Please install the SSU tool (System Support Utility):
 
You will be able to download it on the following link:
 
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
 
Once you do that, the tool will allow you to save the information as a file, so, once you save it, please also attach it to this thread, in order for us to see it.
 
Any questions, please let me know.
 
Regards
 
Alberto
 

Hello gilles1:
 
Thank you very much for providing that information.
 
We will continue with our investigation, as soon as I get any details from it I will post all the information on this thread.
 
Any questions, please let me know.
 
Regards
 
Alberto
 

Hello gilles1:
 
I just wanted to let you know that I just got some updates about the investigation we did on the Direct X feature, and the thing is that Civilization VI is requiring a GPU that can support DX12 Feature Level 12_0. Some games while running on Windows 10, may require Feature Level 12_0 support from the GPU to use DX12 runtime, and on Broadwell the maximum Feature Level supported is 11_1.
 
Some games can run on DX12 runtime mode, but internally would be using DirectX Feature Level 11_0 or higher (i.e. Hardware support). This depends on the game itself, some may be compatible with DX12 + 11_x feature level.
 
Any further questions, please let me know.
 
Regards
 
Alberto