3 Replies Latest reply on Jan 5, 2017 2:14 PM by Intel Corporation

    USB Camera issue on Intel NUC NUC6i7KYK

    Gensco

      I have four NUC6i7KYK NUCs using the Intel SSD 600p series drive & the G.SKILL Ripjaws Series 8 GB pn: F4-2133C15S-*GRS ram.

      I am using an Aver CAM520 USB PTZ camera. The issue is I lose good video when I connect the camera with a USB Extender. The camera works fine with a short 10 ft USB cable.

      The system is Win 10 Pro with the latest Intel BIOS & Drivers.

      Does anyone know of a USB Extender that works?

      The USB Extender works fine using an older computer.

       

      Thank you

       

      Update: I have contacted Aver for help with the issue. I have also ordered new USB Extenders, brand Icron.

       

      Message was edited by: Gensco IT Dept

       

      Follow Up Jan 5th 2017

       

      Answer:

      The solution is using the Icron Ranger 2211 USB Extender. This unit worked where the Hall Research unit did not.

      Thank you for the suggestions!