9 Replies Latest reply on Jan 27, 2017 10:12 AM by Intel Corporation

    Intel Centrino Ultimate-N 6300 AGN Cannot start code 10

    Tim-ANC

      I read this thread but it is locked for commenting.

       

      https://communities.intel.com/message/321383?sr=search&searchId=17b859ad-18f9-477d-9960-64e11f731489&searchIndex=3#32138…

       

      My wireless adapter Centrino Ultimate-N 6300 AGN will not start when I start my computer (Lenovo W530 thinkpad). I have to disable it then enable again to get it to start. This started after upgrading from Win8.1 to Win10. I have updated to the latest drivers from both Intel and Lenovo. Incidentally, they are the same files. 

        • 1. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Tim-ANC,

          The Intel® Centrino® Ultimate-N 6300 may work with Windows® 10, but it is not fully supported. The last operating system this wireless adapter was able to receive drivers for was Windows* 8.1.

          - Supported Operating Systems for Intel® Wireless Products.

          This means that we have a few possible scenarios:

          1. Adapter functions using the Windows* 8.1 drivers. 
          2. Adapter works after uninstalling all drivers, using the inbox drivers provided by Microsoft*.
          3. Adapter works, but performs poorly regardless of driver.
          4. Adapter will not function properly.

          However since the adapter does not fully support Windows® 10, we can only make recommendations, we cannot guarantee it will work.

          As per the thread you've linked:

          "The driver version, 15.18.0.1, is the latest (newest) driver available for the Intel® Centrino® Ultimate-N 6300. That driver version is intended for Windows* 8.1. This driver version may or may not work with Windows® 10 on your particular computer. We advise you to check with the Computer Manufacturer Support of your particular system to see which driver version they recommend using with Windows® 10.

          It is really up to the OEM to determine what the best driver would be (if any) for Windows® 10 for each system (make & model).
          "

          - Intel® Wireless LAN (11abgn, 11bgn, 11ac) for 64-bit Windows* (from support.lenovo.com)
          - Intel® PROSet/Wireless Software and Drivers for Windows 8.1* version 19.20.0 (includes driver version 15.18.0.1 for your adapter)

          As far as the driver installation goes, in these cases we don't usually recommend simply installing or updating the driver, but rather to perform a clean installation:

          1. Download and save the drivers to a known location on your hard drive.
          2. Uninstall PROSet. When prompted, choose the option to "Discard settings".
          3. Uninstall Wireless Driver from Device Manager. Make sure you mark the option to "Delete the driver software for this device" if prompted.
          4. Remove temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe. Press OK. Select the main drive, usually "C:\". Check Temporary Files and uncheck everything else. Press OK. 
          5. Install the latest Intel® Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all driver components. 
               
            1. If you're choosing to try the Inbox drivers instead, go to Device Manager and locate the "Intel(R) Centrino(R) Ultimate-N 6300" under "Network Adapters". Right click and choose to "Update Driver Software". You may need to be connected to the internet via wired/LAN if performing this step.
          Note: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there.

          Best regards,
          Carlos A.
          • 2. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
            Tim-ANC

            Carlos,

            Thank you for the quick reply. I will try your suggestions. I have two Proset softwares installed. The older one I can not uninstall by the normal method. Does this need to be removed too?

             

            • 3. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Tim-ANC,

              That's odd to see. Yes, I would definitely recommend to remove both, which by itself may actually help quite a bit.

              If you're unable to uninstall the old PROSet using the built-in uninstaller through Programs and Features, there are alternate ways to remove stubborn applications.

              Ideally, you should be able to accomplish this using the Microsoft* Install/Uninstall Troubleshooter:

              https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

              If not, you may need to use a third party uninstaller app (like GeekUninstaller*, or Revo Uninstaller Freeware*) to perform a forced uninstall.

              Note: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

              We hope this information helps.

              Best regards,
              Carlos A.

               

              • 4. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
                Tim-ANC

                Carlos,

                 

                I was able to uninstall the older app with the MS troubleshooter. Thank you for that. I performed the driver clean installs using both the Intel and Lenovo driver files. No joy on either. I still have to manually start the adapter in device manager. I'll try the inbox drivers next when I can plug into a cat5. Again, thanks for the help.

                • 5. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Tim-ANC,

                  We hope the inbox driver works. If you have any doubts or how-to questions, just let us know.

                  If the inbox driver does not work, you may need to return to your previous Windows* version, or consider an USB wireless adapter.

                  Going back to Windows* 7 or Windows* 8.1.

                  Best regards,
                  Carlos A.

                  • 6. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
                    Tim-ANC

                    I have not tried the inbox driver yet because I worry in might effect my other Intel devices. I think the incompatibility has something to do with power management. If I unplug the power cord from the laptop a few minutes before shut down (fast start up off), the next power up starts the adapter. If I unplug it right before shut down, next power up does not start the adapter.

                    • 7. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Tim-ANC,

                      Power management wise, there are three settings you will be able to toggle in Windows® 10:

                      - Device Manager: Right click on your wireless adapter and choose properties. Switch to the Power Management Tab, toggle the option to "Allow the computer to turn off this device to save power".
                      - Power Options: Change Plan Settings > Change advanced power settings > Wireless Adapter Settings > Power Saving Mode > Set both to "Maximum Performance".
                      - System Settings: Back in Power Options, from the left hand panel, "Choose what the power buttons do" > Scroll down and unselect "Turn on fast startup".

                      There may also be a "fast boot" option in your BIOS, but you would need to contact the manufacturer of your system for specific BIOS instructions.

                      All these settings affect your wireless adapter. It's possible that your system may be putting the adapter to sleep to save power, then since it's not fully compatible, it may be unable to wake it back up.

                      Best regards,
                      Carlos A.

                      • 8. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
                        Tim-ANC

                        Carlos,

                         

                        I previously had all the Win10 settings configured like you wrote.

                         

                        I changed some of the bios settings and it now works after shutdown with pwr on. Now the adapter does not start on machine restart. I thought I had the shut down configured to go completely off like a restart does. Guess not. Also with pwr disconnected, normal start up on battery does not start the adapter. Have the opposite problem from my original problem but much easier to live with. Not sure which bios settings change made it work. Will play with that with some more.

                         

                        Regardless, thank you. You found me a way through it.

                        • 9. Re: Intel Centrino Ultimate-N 6300 AGN Cannot start code 10
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Tim-ANC,

                          We're glad to hear the situation has been at least somewhat improved.

                          If you need any further assistance, please let us know.

                          Best regards,
                          Carlos A.