7 Replies Latest reply on Jan 16, 2017 8:36 AM by Intel Corporation

    Thunderbolt device not recognized through USB-C port

    p_rowe123

      I am using a Nuc6i7kyk with Windows 10.

       

      I have a Motu 828x audio interface that runs through Thunderbolt. The cable I am using is a Thunderbolt 2 cable and I have a Startech Thunderbolt 2 to Thunderbolt 3 adapter to plug into the USB-C connection. Motu have tested a Startech adapter with the 828x and it works. They advised that I should be able to just plug it in and it should work.

       

      I have updated the drivers for the NUC and made sure I have installed the latest Thunderbolt software but the audio interface is not being recognized.

       

      Any help would be appreciated.