I would like to gather up some useful information from your system in order to better assist you with this.
-Please provide me with the Intel SSU report
-If possible, attach a screenshot of the error received (error 43)
How to get the SSU report done?
-Download the utility
-Scan your system with the utility
-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)
Thank you for the information provided!
I did my research and most of the recommendations are what you have done so far, so what comes to my mind is try to sort it out, is it software or hardware issue?
We can do this by creating a bootable USB of Ubuntu, then use the OS but without installing it (you get this option when you boot to the USB flashdrive)
Once you are in Ubuntu, check if the USB devices are recognized or not.
Here yo can find the instructions to create the bootable USB stick: https://www.ubuntu.com/download/desktop/create-a-usb-stick-on-ubuntu
Please let me know how it goes
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.