1 Reply Latest reply on Dec 26, 2016 12:17 PM by Intel Corporation

    Constant BSOD with Iris 500 while using Boot Camp on newest MacBook Pro

    TheAustinG

      I've been having this issue since the day I got the new MacBook Pro and it's been extremely frustrating. At first, I thought it was a DisplayLink driver issue but I got a hold of the DisplayLink support and they had me run a tool that logged what caused the BSOD. They said that it was caused by an Intel Driver component and referred me here so that hopefully I can get a resolution quickly.

       

      This is what they said:

      Thanks for the logs. There were dump files from the blue screen, which I analyzed and it is caused by igdkmd64.sys, which is an Intel graphics driver component. I suspect this is caused by a bug in the Intel graphics driver or the OS which gets exposed when the new OS interface is in use by DisplayLink.

       

      It would be best to raise this with Intel in the first instance.

       

      As well as including your symptoms, please include the dump file 122016-8031-01.dmp which was in the zip you sent. You can also copy and paste the windbg analysis I've done below, so it shows the Intel component that crashed and the stack trace:

       

       

      3: kd> !analyze -v

      *******************************************************************************

      *                                                                           *

      *                       Bugcheck Analysis                                   *

      *                                                                           *

      *******************************************************************************

       

      VIDEO_TDR_FAILURE (116)

      Attempt to reset the display driver and recover from timeout failed.

      Arguments:

      Arg1: ffffc100566f9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

      Arg2: fffff80143f72c80, The pointer into responsible device driver module (e.g. owner tag).

      Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.

      Arg4: 000000000000000d, Optional internal context dependent data.

       

      Debugging Details:

      ------------------

       

       

      DUMP_CLASS: 1

       

      DUMP_QUALIFIER: 400

       

      BUILD_VERSION_STRING: 10.0.14393.0 (rs1_release.160715-1616)

       

      SYSTEM_MANUFACTURER: Apple Inc.

       

      SYSTEM_PRODUCT_NAME: MacBookPro13,2

       

      SYSTEM_VERSION: 1.0

       

      BIOS_VENDOR: Apple Inc.

       

      BIOS_VERSION: MBP132.88Z.0226.B00.1610231055

       

      BIOS_DATE: 10/23/2016

       

      BASEBOARD_MANUFACTURER: Apple Inc.

       

      BASEBOARD_PRODUCT: Mac-66E35819EE2D0D05

       

      BASEBOARD_VERSION: MacBookPro13,2

       

      DUMP_TYPE: 2

       

      BUGCHECK_P1: ffffc100566f9010

       

      BUGCHECK_P2: fffff80143f72c80

       

      BUGCHECK_P3: 0

       

      BUGCHECK_P4: d

       

      FAULTING_IP:

      igdkmd64+12c80

      fffff801`43f72c80 4055           push   rbp

       

      DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

       

      CPU_COUNT: 4

       

      CPU_MHZ: cf0

       

      CPU_VENDOR: GenuineIntel

       

      CPU_FAMILY: 6

       

      CPU_MODEL: 4e

       

      CPU_STEPPING: 3

       

      CPU_MICROCODE: 6,4e,3,0 (F,M,S,R) SIG: AA'00000000 (cache) AA'00000000 (init)

       

      CUSTOMER_CRASH_COUNT: 1

       

      BUGCHECK_STR: 0x116

       

      PROCESS_NAME: System

       

      CURRENT_IRQL: 0

       

      ANALYSIS_SESSION_HOST: CHERAPU

       

      ANALYSIS_SESSION_TIME: 12-24-2016 14:09:47.0907

       

      ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

       

      STACK_TEXT:

      ffff9f00`ab6fd748 fffff801`3d63b0d8 : 00000000`00000116 ffffc100`566f9010 fffff801`43f72c80 00000000`00000000 : nt!KeBugCheckEx

      ffff9f00`ab6fd750 fffff801`3d63a7e3 : fffff801`43f72c80 ffffc100`566f9010 ffff9f00`ab6fd859 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xec

      ffff9f00`ab6fd790 fffff801`3f9c76e5 : ffffc100`566f9010 00000000`00315a4c 00000000`00000009 fffff801`3d4d909d : dxgkrnl!TdrIsRecoveryRequired+0x193

      ffff9f00`ab6fd7c0 fffff801`3fa2502c : ffffc100`4f68e000 00000000`00000002 ffffc100`4f68e000 ffffc100`4f69b000 : dxgmms2!VidSchiReportHwHang+0x4c1

      ffff9f00`ab6fd8c0 fffff801`3fa020c7 : 00000000`00000002 00000000`000219b6 00000000`00315a4c 00000000`00000001 : dxgmms2! ?? ::NNGAKEGL::`string'+0x1070c

      ffff9f00`ab6fd930 fffff801`3f9aa4b4 : 00000000`00000000 ffffc100`4f69b000 00000000`0000000f 00000000`00000000 : dxgmms2!VidSchiWaitForSchedulerEvents+0x337

      ffff9f00`ab6fd9f0 fffff801`3fa0df6f : ffffc100`4ef1f900 ffff9f00`ab6fdb50 ffffc100`4ef1f940 ffffc100`00000000 : dxgmms2!VidSchiScheduleCommandToRun+0x3d4

      ffff9f00`ab6fdb00 fffff801`3fa0df30 : ffffc100`4f69b500 ffffc100`4f69b000 00000000`00000080 fffff801`3fa0deb0 : dxgmms2!VidSchiRun_PriorityTable+0x2f

      ffff9f00`ab6fdb50 fffff803`70f2a4bd : ffff9f00`aa2e0180 fffff803`70fdd37f 00000000`1252cadb ffffc100`5030b7c0 : dxgmms2!VidSchiWorkerThread+0x80

      ffff9f00`ab6fdb90 fffff803`70fdd456 : ffff9f00`aa2e0180 ffffc100`5030b7c0 fffff803`70f2a47c 00000000`00000246 : nt!PspSystemThreadStartup+0x41

      ffff9f00`ab6fdbe0 00000000`00000000 : ffff9f00`ab6fe000 ffff9f00`ab6f7000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

       

       

      STACK_COMMAND: kb

       

      THREAD_SHA1_HASH_MOD_FUNC: b894b9fd964d0d623be8fa8c727117633542f015

       

      THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 744e4dce2af288e83f8ac3deac01c63ab8883d64

       

      THREAD_SHA1_HASH_MOD: 65b26f16328fe41a723c00193723d68b091ef48d

       

      FOLLOWUP_IP:

      igdkmd64+12c80

      fffff801`43f72c80 4055           push   rbp

       

      FAULT_INSTR_CODE: 56535540

       

      SYMBOL_NAME: igdkmd64+12c80

       

      FOLLOWUP_NAME: MachineOwner

       

      MODULE_NAME: igdkmd64

       

      IMAGE_NAME: igdkmd64.sys

       

      DEBUG_FLR_IMAGE_TIMESTAMP: 57f81a71

       

      FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd64.sys

       

      BUCKET_ID: 0x116_IMAGE_igdkmd64.sys

       

      PRIMARY_PROBLEM_CLASS: 0x116_IMAGE_igdkmd64.sys

       

      TARGET_TIME: 2016-12-21T05:11:07.000Z

       

      OSBUILD: 14393

       

      OSSERVICEPACK: 0

       

      SERVICEPACK_NUMBER: 0

       

      OS_REVISION: 0

       

      SUITE_MASK: 272

       

      PRODUCT_TYPE: 1

       

      OSPLATFORM_TYPE: x64

       

      OSNAME: Windows 10

       

      OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

       

      OS_LOCALE:

       

      USER_LCID: 0

       

      OSBUILD_TIMESTAMP: 2016-07-16 03:16:17

       

      BUILDDATESTAMP_STR: 160715-1616

       

      BUILDLAB_STR: rs1_release

       

      BUILDOSVER_STR: 10.0.14393.0

       

      ANALYSIS_SESSION_ELAPSED_TIME: 9fc

       

      ANALYSIS_SOURCE: KM

       

      FAILURE_ID_HASH_STRING: km:0x116_image_igdkmd64.sys

       

      FAILURE_ID_HASH: {2dd455a7-a731-ffcb-c3fd-14ce7783fc02}