8 Replies Latest reply on Jan 10, 2017 5:08 PM by Intel Corporation

    Intel i5 6600K Clock Interrupt

    idriszee

      Hi guys,

       

      I have a recent problem where while gaming (Battlefield 1, Fallout 4, Heroes of the Storm), the screen will just freeze/lock up, mouse cursor does not move and there seems to be no keyboard input (for example pressing the numlock or capslock key doesnt light up).
      Sometimes a BSOD will display saying "A clock interrupt was not received on a secondary processor within the allocated time interval". As far as I know, I havent really done anything to overclock my processor or whatever so I'm really confused as to why this is happening. Also, the processor, RAM, motherboard and GFX are recently bought, around 3 months ago and I fixed them up myself. I've looked into C:\Windows\Minidump and its empty as well.

       

      Here are my computer specs:

       

      Intel i5-6600K 3.50 ghz

      Zotac GTX1060 Amp 6Gb

      16Gb DDR4 2133mhz

      Gigabyte GZ-Z170-D3H (rev 1.0) motherboard

      Andyson Bronze 650W PSU
      Windows 7 64-bit

       

       

      Any help is greatly appreciated.

       

      Cheers,

      Zack

        • 1. Re: Intel i5 6600K Clock Interrupt
          idriszee

          I ran Intel's Diagnostic Tool and this is the results if it helps

          --- IPDT64 - Revision: 4.0.0.29

          --- IPDT64 - Start Time: 22-Dec-16 4:25:45 PM

           

           

          CPU1

          Intel(R) spbc Module Test

          Module Version: 1.0.8.64b.W

          Start Time: Thu Dec 22 16:25:45 2016

          Test Result - PASS

          ..!!..Processor under test is verified as 'PRODUCTION'..!!..

           

           

          Processor Manufacturer: GenuineIntel

          Processor Brand String: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

           

           

          End Time: Thu Dec 22 16:25:45 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU1

          Genuine Intel CPU Test

          Module Version: 1.0.12.64b.W

          Start Time: Thu Dec 22 16:25:45 2016

          Test Result - PASS

          Expected: GenuineIntel

          Detected: GenuineIntel

          End Time: Thu Dec 22 16:25:45 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU1

          CPU Brand String Test

          Module Version: 1.0.14.64b.W

          Start Time: Thu Dec 22 16:25:45 2016

          Test Result - PASS

          Expected: Intel(R) Core(TM) CPU @

          Detected: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

          Intel(R) Core(TM) processor detected..!!..

          End Time: Thu Dec 22 16:25:45 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU1

          Floating Point Test

          Module Version: 1.0.11.64b.W

          Start Time: Thu Dec 22 16:25:45 2016

          AVX is supported in your OS

          Max AVX supported = AVX2

          FMA3 supported

          Test Result - PASS

          Million Floating Points per Second, MFLOPS: 23.595

          Error: 0

          --- Floating Point Test Passed!!!---

          End Time: Thu Dec 22 16:25:47 2016

          Total Time:  seconds: 2

          --------------------------------------------------------------------

          CPU1

          Prime Number Generation Test

          Module Version: 1.0.13.64b.W

          Start Time: Thu Dec 22 16:25:47 2016

          AVX is supported in your OS

          Max AVX supported = AVX2

          Test Result - PASS

          Operation Per Second: 131377

          Error: 0

          --- Prime Number Generation Test Passed!!!---

          End Time: Thu Dec 22 16:25:49 2016

          Total Time:  seconds: 2

          --------------------------------------------------------------------

          CPU1

          Cache Test

          Module Version: 1.0.11.64b.W

          Start Time: Thu Dec 22 16:25:49 2016

          Test Result - PASS

           

           

          --- Reading Cache Size --- 

           

           

          - Detected L1 Data Cache Size --> 32

          - Detected L1 Inst Cache Size --> 32

           

           

          - Detected L2 Cache Size --> 256

          - Detected L3 Cache Size --> 6144

           

           

          Cache Size Test Passed!!!

           

           

          End Time: Thu Dec 22 16:25:49 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU1

          MMXSSE Test

          Module Version: 1.0.11.64b.W

          Start Time: Thu Dec 22 16:25:49 2016

          Test Result - PASS

           

           

          --- Determining MMX - SSE capabilities ---

            --- CPU FEATURES DETECTION FOR ---

                       ---        MMX SSE       ---

          MMX - MMX Supported --> Yes

          SSE - SSE Supported --> Yes

          SSE2 - SSE2 Supported --> Yes

          SSE3 - SSE3 Supported --> Yes

          SSSE3 - SSSE3 Supported --> Yes

          SSE4.1 - SSE4.1 Supported --> Yes

          SSE4.2 - SSE4.2 Supported --> Yes

            --- MMX SSE - capabilities check complete ---

          MMX Test Result --- PASS

          SSE Test Result --- PASS

          SSE2 Test Result --- PASS

          SSE3 Test Result --- PASS

          SSSE3 Test Result --- PASS

          SSE4.1 Test Result --- PASS

          SSE4.2 Test Result --- PASS

           

           

          End Time: Thu Dec 22 16:25:49 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU1

          FMA3 Test

          Module Version: 1.0.10.64b.W

          Start Time: Thu Dec 22 16:25:49 2016

          Test Result - PASS

           

           

          --- CPU Features Detection ---

          FMA3 - Supported --> Yes

          FMA3 Test Result --- PASS

           

           

          End Time: Thu Dec 22 16:25:55 2016

          Total Time:  seconds: 6

          --------------------------------------------------------------------

          CPU1

          AVX Test

          Module Version: 2.0.8.64b.W

          Start Time: Thu Dec 22 16:25:55 2016

          Test Result - PASS

           

           

          --- CPU Features Detection ---

          AVX - Supported --> Yes

          AVX2 - Supported --> Yes

          AVX512 - Supported --> No

          AVX OS Support - Supported --> Yes

          AES - Supported --> Yes

          PCLMULQDQ - Supported --> Yes

          AVX2 Test Result --- PASS

           

           

          End Time: Thu Dec 22 16:26:01 2016

          Total Time:  seconds: 6

          --------------------------------------------------------------------

          CPU1

          IMC Test

          Module Version: 1.0.8.64b.W

          Start Time: Thu Dec 22 16:26:01 2016

          Test Result - PASS

          --- Reading Memory Size ---

          Detected Memory Size is --> 16.00GB

          --- Subtest - Memory Size Test Passed!!!  ---

          --- Integrated Memory Controller Stress Test ---

          Memory to be allocated = 1048576 byte

          Memory Allocated.

          Test 1 Ones and Zeros Moving Inversions write operations - Passed

          Test 1 Ones and Zeros Moving Inversions verification operations - Passed

          Test 2 32Bits Sliding Ones write operations - Passed

          Test 2 32Bits Sliding Ones verification operations - Passed

          Test 3 32Bits Sliding Zero write operations - Passed

          Test 3 32Bits Sliding Zero verification operations - Passed

          Memory Deallocated.

          --- Subtest - Memory Stress Test Passed!!!  ---

          Integrated Memory Controller Stress Test Passed!!!

          End Time: Thu Dec 22 16:26:01 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU1

          PCH Test

          Module Version: 1.0.10.64b.W

          Start Time: Thu Dec 22 16:26:01 2016

          Test Result - PASS

          LPC deviceID = 0xa145

           

           

          Chipset          : Skylake Platform Controller Hub

           

           

          No device connected to PCI Express Port 1

           

           

          No device connected to PCI Express Port 5

           

           

          No device connected to PCI Express Port 9

           

           

          No device connected to PCI Express Port 13

           

           

          No device connected to PCI Express Port 17

           

           

          1 device connected to PCI Express Port 19

             1 : PCI standard PCI-to-PCI bridge

           

           

          3 device connected to SATA Controller 1

             1 : WDC WD10EZRX-00A8LB0 ATA Device

             2 : TSSTcorp CDDVDW SH-222BB ATA Device

             3 : ADATA SP550 ATA Device

           

           

          3USB devices detected

             1 : USB Composite Device

             2 : USB Composite Device

             3 : USB Composite Device

           

           

          1 device connected to Intel High Definition Audio Controller

             1 : High Definition Audio Device

           

           

          PCH LAN Device 'Intel(R) Ethernet Connection (2) I219-V' detected

           

           

          Platform Controller Hub Test Completed!!!

          End Time: Thu Dec 22 16:26:01 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU1

          IGD Module Test

          Module Version: 1.0.12.64b.W

          Start Time: Thu Dec 22 16:26:01 2016

          Test Result: Intel(R) Integrated Graphics Device Not Detected, Test Skipped

          End Time: Thu Dec 22 16:26:01 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU1

          GFX Module Test

          Module Version: 1.0.12.64b.W

          Start Time: Thu Dec 22 16:26:01 2016

          GFX Module Test: PASS

          End Time: Thu Dec 22 16:26:29 2016

          Total Time:  seconds: 28

          --------------------------------------------------------------------

          CPU1

          CPU Load

          Module Version: 1.0.12.64b.W

          Start Time: Thu Dec 22 16:26:29 2016

          CPU Load: PASS

          End Time: Thu Dec 22 16:30:32 2016

          Total Time:  seconds: 243

          --------------------------------------------------------------------

          CPU1

          CPU Frequency Test

          Module Version: 1.0.16.64b.W

          Start Time: Thu Dec 22 16:30:32 2016

          Test Result - PASS

          Processor Name: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

          Expected CPU Frequency: 3.50

          Detected CPU Frequency: 3.78582

          Expected Base Clock: 100

          Detected Base Clock: 102.319

          Expected frequency - The highest frequency at which the tested processor was manufactured to operate

          Detected frequency - The frequency at which the tested processor is currently operating

          Power management modes can create marginally higher or lower detected frequency

          than expected frequency. Small variations in clock frequencies are common.

          QPI link rate Test - Not supported.

          Skipping QPI link rate Test.

          End Time: Thu Dec 22 16:30:33 2016

          Total Time:  seconds: 1

          --------------------------------------------------------------------

          --- IPDT64 - Temperature Monitor Results

          Temperature Monitor will begin when CPULoad Test starts

          --- Temperature Test ---

          ...

          Version 1.0.13.64b.W

          ...

           

           

          48 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 48 degrees below max

           

           

          --- Temperature Test ---

          ...

          Version 1.0.13.64b.W

          ...

           

           

           

           

          Entering run forever

          49 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 49 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          51 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 51 degrees below max

          Test PASSED

          49 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 49 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          51 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 51 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          49 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 49 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          51 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 51 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

          50 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 50 degrees below max

          Test PASSED

           

           

          Temperature Monitor Stopped

           

           

          --------------------------------------------------------------------

           

           

          System Information

          ------------------

          Processor Name: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

          Processor Information: Intel64 Family 6 Model 94 Stepping 3

          Number of Physical Cores: 4

          Number of Logical Cores: 4

          Installed System Memory: 16 GB

          Operating System: Microsoft Windows 7 Home Premium 64-bit

          Graphics Information: NVIDIA GeForce GTX 1060 6GB

          System Product: Z170-D3H-CF

          System BIOS: F5

          System Serial Number: To be filled by O.E.M.

          --------------------------------------------------------------------

           

           

          --- IPDT64 - End Time: 22-Dec-16 4:30:33 PM

          --- IPDT64 - Result: Pass

          --------------------------------------------------------------------

          • 2. Re: Intel i5 6600K Clock Interrupt
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello idriszee,

            In regard to your concern I would like to confirm some details:

            Could you please confirm the model of the RAM that you are using?
            Also, I would like to know the version of your BIOS?

            As soon as you reply I will provide you further assistance.

            Best regards,
            Angie.
             

            • 3. Re: Intel i5 6600K Clock Interrupt
              idriszee

              Hi Angie,

               

              Thank you for your reply.

               

              The RAM that I am using is Kingston 2x 8Gb PC4 2133 CL15 288 Pin UDIMM

              BIOS Version is F5

               

              Cheers,Zack

              • 4. Re: Intel i5 6600K Clock Interrupt
                idriszee

                bumping this up

                • 5. Re: Intel i5 6600K Clock Interrupt
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello idriszee,

                  I do apologize for the delay on my reply.

                  In regard to your concern, I was unable to find the graphics drivers of the manufacturer or OEM (Gigabyte as per your confirmation).

                  In the meantime, please try to install our generic graphic driver that might help you.

                  Intel® Graphics Driver [15.45] (Version: 15.45.10.4542 (Latest) Date: 11/9/2016)

                  At this moment if the issue persists, my recommendation is to contact the support from Gigabyte, in order to confirm which will be the proper BIOS update that you must install.

                  Also, to confirm the compatibility of the RAM you are using.

                  BIGABYTE Technical Support Contact

                  I am looking forward to hearing from you.

                  Best regards,
                  Angie

                  • 6. Re: Intel i5 6600K Clock Interrupt
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello idriszee,

                    I would like to know if the information provided to you was able to solve your concern?

                    In case if you need further assistance do not hesitate to reply back.

                    I am looking forward to hearing from you.

                    Regards,
                    Angie.

                    • 7. Re: Intel i5 6600K Clock Interrupt
                      idriszee

                      Hi Angie,

                       

                      Thanks for getting back to me and apologies for my late reply.
                      I tried installing the Graphics Driver but it wasnt able to go through due to some incompatability.

                      I have cleaned the fans on my computer and this issue has not happened once, so i'm assuming that its a heat issue due to the amount of dust accumulated.

                      I think we can close this issue?

                       

                      Thank you once again for your help!

                       

                      Cheers,

                      Zack

                      • 8. Re: Intel i5 6600K Clock Interrupt
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello idriszee,

                        I am really glad to know that you were able to solve your concern.

                        If you need further assistance do not hesitate to use our forums:

                        Intel Communities

                        Regards,
                        Angie.